Scoot Implements Additional PrecautionsTo Safeguard Health Of Customers And Crew

India – Since the start of the COVID-19 pandemic, Scoot has implemented several measures to safeguard the health of our customers and crew. Scoot will be further enhancing its operational procedures and introducing additional precautionary measures to allow customers to travel with even greater confidence.


Scoot CEO Campbell Wilson said: “Scoot has been at the frontlines of the fight against COVID-19 from the start, with our highest priority always being the health and safety of our customers and crew. As travel starts to resume, we are working closely with regulators and health experts to implement a comprehensive suite of enhanced measures to ensure the highest possible standards of hygiene, and to give our customers peace of mind that they can fly with Scoot safely.”


These enhanced precautions are:


1. When Booking Flights


a) Temporary suspension of products and services

Scoot will be suspending certain products and services to minimise contact between crew and customers, and to facilitate effective contact tracing. These are:


• FlyBagEat and ScootPlus

• Board Me First (priority boarding)

• Extra Cabin Bag

• Online Seat Selection

• Inflight seat upgrade

• Meals and beverages will not be available for purchase online and onboard, food packs will be pre-placed on seats where applicable.

• Inflight duty-free shopping will also not be available.

• Snooze Kit


2. Pre-Flight

a) Submission of health declaration forms

Customers are required to complete a health declaration form prior to check-in. Forms may be completed at Scoot check-in kiosks or via an online form accessible through an SMS notification 24 hours prior to flight departure. b) Bring a mask All customers are required to bring and wear a mask to board their flight, which must be worn throughout the flight. c) Temperature screening Temperature screening will be conducted prior to boarding1 and any customers with a temperature of 37.5 degrees and above (or as otherwise stipulated by local regulation) will not be allowed to board. These customers can re-book to travel at a later date when they are well, or they can call Scoot’s call centre to obtain a refund.


2. Pre-Flight

a) Submission of health declaration forms

Customers are required to complete a health declaration form prior to check-in. Forms may be completed at Scoot check-in kiosks or via an online form accessible through an SMS notification 24 hours prior to flight departure.


b) Bring a mask

All customers are required to bring and wear a mask to board their flight, which must be worn throughout the flight.