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  • TIME Hotels launches DSS and staycation deals

    Dubai, UAE, 14 July 2020: UAE-headquartered hospitality company, TIME Hotels, has launched three new summer promotional packages making it more convenient to book a stay at TIME Hotels in Dubai. TIME Crystal, TIME Topaz and TIME Oak Hotel & Suites in Dubai, have introduced special packages for Dubai Summer Surprises (DSS), which runs from the 9th July to 29th August 2020, as well as staycation offers for UAE residents over the summer months. Mohamed Awadalla, CEO, TIME Hotels, said: “Staycations are becoming extremely popular, with families preferring to take leisure breaks in local destinations. However, international flights are gradually being reintroduced and the first tourists started arriving in Dubai on 7th July. “So, to satisfy both domestic and potential international demand, we’ve created three promotional offers for this summer, the first two, ‘TIME Free Night’ and ‘TIME to Relax’ which are valid until the 30th of September 2020, are aimed at two distinct market segments.” The ‘TIME Free Night’ is a straightforward offer - stay for three nights - pay for only two, with free access to all hotel leisure facilities, complimentary WIFI and covered parking, a guaranteed 4pm late check out and an early check in from 10:00 am – an uncomplicated offer that represents great value for money. The ‘TIME to Relax’ offer come with a host of added benefits such as complimentary breakfast and a choice of complimentary lunch or dinner, free shuttle to Jumeirah Beach, with a 10am early check-in and a 6pm late check out. TIME is also launching a longer term exclusive ‘UAE Residents’ staycation deal, which offers guests up to 35% discount on best available rates, inclusive of breakfast, guaranteed 4pm late check out. Kids up to 12 years of age stay for free when sharing a room with their parents and includes full access to all hotel leisure facilities, complimentary WI-FI and covered parking. All guests can also join the TIME Eliteclub and earn points and enjoy additional benefits during their stay. All offers are subject to availability. TIME Hotels is also continuing with its fully flexible booking option. Not only will guests be able to book now and pay for their stay when they check-in, they will also be able to take advantage of free cancellations or modify their booking free of charge, as well as enjoy hassle-free booking without the need to enter or give out their credit card details during the process. “These are uncertain times, so, we wanted to make the booking decision as simple and as risk-free as possible to reassure our loyal guests that they won’t be impacted financially should circumstances suddenly change,” said Awadalla. Furthermore, TIME Hotels has implemented a wide range of new and intensified cleaning measures and sanitisation procedures throughout all public areas as well as in each individual guestroom, in an initiative called ‘Sanitised & Ready’. The improved protocol focuses on the disinfection of all hotel transportation, reception areas, elevators, public rest rooms and guestrooms as well as all F&B outlets and kitchens, complying with the latest government and public health directives. “After a period of lockdown and home schooling, I’m sure many families will be looking for a change of scenery and entertainment to keep the kids occupied in a safe environment. A staycation and DSS will fit the bill perfectly,” added Awadalla. For more information, please visit www.timehotels.ae

  • Plan An Unforgettable Father’s Day With These Airbnb Online Experiences

    Step into the world of leopards with your dad or mix up some delicious cocktails for him – all from the comfort of your home Without capes and often without acknowledgment, fathers are the superheroes we have grown up admiring and loving. Whether it is parting with their last slice of pizza for their little ones, or planning their kids’ dream vacation, fathers always put their children and families before them. Father’s Day brings the perfect opportunity to take a pause and celebrate them and all that they do for us. So, this Father’s Day, make sure to appreciate them, spend quality time with them and make a new memory together. Airbnb has handpicked top 5 ways of spending this Sunday with your dad. Whether you are both in the same house or city, or separated by miles, these Airbnb Online Experiences will be a unique and memorable gift that will allow you to bond together. Leopard spotting from your living room Embark on a virtual safari for a lesson on leopards, jaguars and other cats, without stepping out of your home. Transport dad and yourself to the Yala and Wilpattu national parks of Sri Lanka, accompanied by safari guide. This Online Experience will let you step into the secretive lives of the elusive leopards which roam these National Parks. Dhanula will bring alive electrifying leopard stories and even help you master the art of identifying individual leopards. Grab your apron and chopsticks – its dumpling time! A special occasion calls for a special meal. Join a hands-on Online Experience and to learn how to make Chinese dumplings that will not just be delicious to eat but also perfect to pose with for the customary Father’s Day post on the gram! #Fathersday #QuarantineCooking This experience is hosted by Elaine, who is the founder of Dash of Soy, a local culinary school in Seattle that focuses on sharing the love healthy home cooking inspired by her family and her travels. Play Detective with your Dad You, your dad and your team of detectives will need to solve the case together to escape from this mystery room. With an intriguing plot line and lots of riddles and clues, this digital mystery room is a fun filled way to spend time together this weekend. So, involve your entire family, and put on your thinking caps! Raise A Toast to your Father Learn to shake up some sensational drinks for your father to celebrate his day. Turn some simple ingredients into some truly tasty drinks to enjoy a relaxing weekend with your dad. This is the most unique, interactive gin tasting you'll ever go on, where you'll make (and drink) some great cocktails and learn the tipsy history of gin—the perfect way to enjoy a great evening and a great way to celebrate Father’s Day! Choose Health and Fitness for the family Father’s often end up ignoring their own health. This Father’s Day encourage your dad to put himself first. Here’s a healthy way to spend time together as a family, designed to coach you to embody and model behaviors, while engaging in physical and mental practices that help improve executive functions in the brain. All while having a meaningful bonding time together as a family! Beyond Father’s Day, Online Experience offers fresh ways to connect and play through shared activities that are great for families. With school out and many vacations postponed, guests can choose from a variety of virtual options to create lasting memories this summer, including a Cultural Journey Through London Chinatown, Inclusive Family Dancing Freedom, Family Art Adventure with a Penguin Pro and more. Online Experiences are led by expert hosts around the world. Guests can opt for private bookings and request specific dates, making it easier to reserve activities for the whole family to participate together. Airbnb Online Experiences launched in April 2020, migrating the platform’s beloved Experiences from in-person to online. Through Online Experiences, people can unlock unprecedented access to inspiring hosts across the world, have the chance to connect with new people, and be given the opportunity to travel virtually, all from the comfort of their own living room. For more, visit airbnb.com/online-experiences.

  • Outdoor enthusiasts urged to explore their local region in new international tourism drive

    Bavaria-based Outdooractive, Europe's largest outdoor portal for hiking, cycling, mountain biking, and skiing, has launched a new social media campaign to help tourism providers around the world address the challenges of COVID-19. As part of the www.exploremyregion.com campaign, over 100 tourism companies and destinations from across Europe, the USA and beyond, will raise awareness of the tourism offering in their respective towns and regions in a bid to attract visitors. Several global brands have also committed their support to the campaign with Intersport, Wanderfit, and Scarpa, amongst others, helping locals understand exactly what they have available on their doorstep while showcasing a new destination to potential visitors. Hartmut Wimmer, the Founder, and CEO of Outdooractive, which connects tourism stakeholders with a global outdoor community of over 7.3 million enthusiasts, said: “We wanted to develop a campaign that created a platform empowering local tourism as well as our partners around the world. We have adopted a collaborative approach, because it is only by working together that we can coordinate and then amplify the noise surrounding this campaign to offset the impact of the Coronavirus pandemic. "The campaign also provides a helping hand to shop owners, craftsmen, and restaurant owners, who guided, wowed, and inspired visitors with their local knowledge, handicrafts, and unique culinary skills. The platform is designed to give back to the people who have helped to make travel experiences so rewarding and to help them get up and running once again.” It is expected there will be a rise in the number of domestic tourists participating in adventure tourism, which includes climbing, surfing, hunting, caving, diving, cycling, rafting, and hiking, as the appeal of local destinations and healthy outdoor pursuits gather momentum in the wake of COVID-19. “Now is the time to step up, support the tourism industry and enjoy the many fantastic opportunities we have available to us, now that restrictions have been lifted and we are more able to experience the great outdoors,” concluded Wimmer. Hugo van Donselaar, Managing Director for Campspace, an online platform that provides unique camping spots throughout the Netherlands, that has been supporting the campaign through their website and social media channels, said: “ExploreMyRegion aligns seamlessly with our mission to support local industry. We believe in true sustainable travel and adventures, that can be found just around the corner, which this campaign really helps to deliver.” James Simpson, Project Manager for Finnish-based St Olav Waterway, added: “This initiative is exactly what we need to help raise awareness of the local tourism industry. We’re delighted to be playing our part in a campaign that is not only supporting tourism in Finland, but also local tourism in other countries around the world.” For more information, visit outdooractive.com or search for #exploremyregion on all social media channels.

  • Airbnb unveils new summer campaign “Go Near”

    11th June, New Delhi: Airbnb launches Go Near, a new initiative to support economic growth through domestic travel. The announcement comes as local travel begins to recover from the impact of the COVID-19 pandemic, and as the world begins to travel again. Our booking data shows that travel globally is beginning to bounce back and new research has identified a series of trends that will shape travel in the weeks and months to come. This fact sheet details the steps we are taking to work with local communities and our efforts to best serve hosts and guests around the world based on the trends we are seeing. 1. Partnering with local communities to promote travel and economic growth We are working with governments and tourist agencies to help restore travel in a responsible way that benefits local citizens and small businesses economically. In India we have signed partnerships with SEWA, Princess Diya Kumari Foundation and Nagaland Tourism to promote community-based tourism. What we have found is that as people travel again, conscious choices and preference for sustainable travel will lead recovery, benefiting communities and encouraging safe travel. ● SEWA hosts have earned almost $18,000 (INR 1.45 million) by hosting over 700 guests from across 15 different countries. In 2019, our SEWA hosts’ earnings from hosting increased by 25 percent compared with the previous year. ● The in-person experiences we offer in partnership with the Princess Diya Kumari Foundation in Jaipur also give visitors the opportunity to learn local crafts from rural women in Rajasthan, which in turn helps them market their products better and aids them in taking the next step towards financial self-sufficiency. ● Holidays in farms, nature holidays off the beaten track, and other unique destinations that are a road trip away may do well. This will also be a sensible choice as local small-scale businesses will be supported benefiting the local economy, and for travellers it will also result in more unique, individual experiences. The effort to make the Airbnb platform available as a tool for community recovery is also informed by data on how Airbnb has supported economic empowerment in the past. For example, in India, Airbnb had an estimated direct economic impact of around $150 million (over INR 1,035 crore), with Indian hosts earning over INR 190 crore in 2018. 2. Go Near In a survey commissioned by Airbnb, nearly half of respondents in the US said that they would prefer to stay within a day’s drive for their first trip once lockdown restrictions lifted 1 . Since the pandemic began, the percentage of bookings made on Airbnb which have been within 300 kms ( a round trip travelers can generally complete on one tank of fuel), has grown from one-third in February to over a half of all bookings in May. In India, 51% of our business comprises domestic bookings (people from India travelling within the country). In addition, search trends and Wish Lists by Airbnb users in India indicate that long lockdowns have only piqued interest in and aspirations to travel, once the lockdown is eased. Key domestic markets for Airbnb are Goa, New Delhi, Rajasthan, Mumbai & Bangalore, but we are also seeing a surge in searches for stay options in nearby cities especially near metros like Alibag, Lonavala, Panchgani near Mumbai. We have seen through travel trends that summer travel is top of mind. The most common words in recent Wish Lists by Airbnb users are ‘beach’ and ‘summer 2020’, and in India, 70% of visitors to the platform (many of whom are exploring stays for couples, with friends, and for families) are searching with dates in the near future (starting July 2020). As states in India open up, driving holidays, experiential travel, rural & farm stays and generally conscious travel choices, are some of the biggest trends emerging from India. 3. Social Connection The power of connections is strong even when people can’t travel. We have seen close to 50,000 bookings of more than 400 Online Experiences since the offering was launched less than two months ago, making Online Experiences the fastest-growing product Airbnb has launched. ● India is one of the most popular markets for Online Experiences in terms of bookings in the APAC region. There has been a 3x increase in bookings from India since we launched Online Experiences over a month ago. ● Across APAC, the top Online Experiences users are booking are in the Food & Drink, Sports & Wellness and Art & Culture categories. Bring the Flavors of India to Life at Home (from New Delhi, India) is a Top 5 APAC Online Experience, which features a host offering know-how on traditional Indian cooking. This is one of the most booked Experiences in India, with over 130 reviews in less than a month. It is also priced at $19/ INR 1,500. ● We are working with other local influencers and experts to teach yoga, fitness, cocktail-making and cooking across different cities in India. 4. Affordable Travel With the prospect of an economic downturn, people are looking for more affordable ways to travel as well as make money, while businesses are communities are looking forward to the economic benefits that travel brings. ● Two fifths (38 percent) of Americans surveyed said that their financial circumstances have changed for the worse due to the pandemic and 37 percent expect to spend less on travel over the next 12 months compared to what they spent in 2019. ● Even with reduced travel, Airbnb has the potential to generate millions of dollars for local economies. ● Near-city travel and road trips may be a more affordable option in India for travellers, given this consideration. Gen Z travellers, who may be the first generation that takes to travel, may also look to exercise budget-friendly options for travel, through unique stays and nature/adventure experiences. Addressing the new campaign, Amanpreet Bajaj, Country Manager - Airbnb India, said, “We believe that the pursuit of human connection and experiences is perennial. For India, the launch of ‘Go Near’ is a reflection on people’s desire to travel closer home to some really amazing domestic destinations that India has to offer - the trends show us that people are eager to travel once again with new considerations of safety. Airbnb will continue to follow guidance from local officials and encourage safe, responsible travel and work to ensure guests have great experiences. At Airbnb we are also going back to our roots, ensuring our hosts are heard, and making sure that we are doing everything we can in partnership with authorities to help them in their economic recovery”. As part of that work, in April, we announced that we had engaged former US Surgeon General Dr. Vivek Murthy to help develop an industry standard-setting Enhanced Cleaning Protocol for hosts on Airbnb. This Protocol, which includes a step-by-step cleaning handbook designed for everyday hosts, is now available to hosts in the United States and will be available to hosts around the world in the weeks ahead. Hosts who attest to following the program will have a specific highlight on their listing making it easy for guests to identify and book listings that follow the first overarching standardized protocol for cleaning and sanitization in the home sharing industry. The Enhanced Cleaning Protocol has been developed in consultation with leading experts in hospitality and medical hygiene, with tools and support to help hosts meet these standards.

  • Health & Hygiene Protocols | Maldives, Mauritius, Bintan, Zanzibar & Tunis

    The Residence is recognised for creating immersive environments that reflect the destination. Each property in the family has a distinctive personality and sense of place, and they all embody the markers of excellence in global hospitality including attention to detail and intuitive, personal and bespoke service. Resorts - Mauritius, Maldives - Falhumaafushi, Dhigurah, Bintan, Zanzibar and Tunis.

  • Airbnb announces the launch of ‘At Home With Airbnb’

    National, July 2nd, 2020: Airbnb India today announces the launch of – At Home With Airbnb, a unique set of online experiences that brings together India’s most popular celebrities, artists and influencers. Each experience has been curated keeping in mind the diverse and engaging ways in which guests can connect with people across cultures and hone their skills through the platform. The At Home With Airbnb experiences allow guests to visit the host’s personal spaces to learn their craft in small groups that allow for personal connections and conversations. Building on Airbnb’s global concept of Online Experiences, At Home With Airbnb, will bring together people from across the globe over their shared passions and hobbies. Ranging from work out sessions with celebrity trainer Nam Wook for fitness enthusiasts, to Zero wastage cooking with Sandeep Sreedharan for food fanatics, and learning the art of fashion illustrations from popular designers, Shivan and Naresh, each experience offers the opportunity to learn something new and interesting. “Airbnb’s Online Experiences are an extension of our Experiences platform to foster connections at a time when travelers are unable to do so in real life. We are excited to announce At Home with Airbnb, which offers intimate and engaging virtual experiences curated by well-known Indian personalities across fitness, food, fashion and home décor. At Home With Airbnb brings together our community in India and all over the world, allowing them to choose from a range of experiences and enjoy these from the comfort of their own homes.” Said Parin Mehta, Regional Director, Experiences APAC. As a unique way to travel, learn and connect with new people, the platform brings together well-known names Sarvesh Shashi, Sanjana Chatlani, Pankaj Balachandran, and Devika Narain among others who will be hosts for these Online Experiences. Through At Home With Airbnb, guests can also learn unique and niche skills such as calligraphy, cocktail making and table designing from experts in their respective fields. Globally acclaimed designers, Shivan and Narresh, will be hosting fashion illustration classes that will take guests through the process of sketching for fashion design, the colour palette and silhouettes – all helping guests visualize the piece of clothing on the fashion runway. Shivan and Narresh celebrated Airbnb’s efforts saying “At Shivan & Narresh, we converge our love for fashion and travel when we experience the world with a local lens and translate it through our inspired collections. Partnering with Airbnb for its online experience helps us cement this belief and exhibit our expertise at a global platform to bring the world closer together, while it matures through a global health crisis. The fashion illustrations experience is to encourage originality and drive ingenuity for guests - straight from the mind to the paper - as they hone their art skills. It is to assist in co-creating a stronger and richer world by soothing its mental and emotional habitat.” Sarvesh Shashi, titled the coolest yogi and the youngest CEO in the yoga and wellness world globally, will be combining his knowledge of ancient Indian martial arts, modern functional training and traditional yoga techniques, to create smooth flowing yoga sessions for guests. Speaking on the collaboration, Sarvesh Shashi said “Our association with Airbnb fits seamlessly into what we stand for, and that’s building a community that’s social, engaged, active and a community that goes on to become the brand’s best advocate. We understand the value our customers hold for us and that’s one of the biggest advantages of this association. We’re excited to see the doors this partnership opens and the many more ways that we can work together.” Using some of Ayurveda’s principles and Yin-Yang as a guiding philosophy, Chef Sandeep Sreedharan shall be taking his guests on a culinary journey of sustainable cooking. With over a decade of experience in his field, Sandeep has successfully built a reputation for introducing a new genre of modern coastal cuisine to India. Speaking about the collaboration, Sandeep Sreedharan of Mahe said “As a chef I have always believed in delivering distinct flavours and textures keeping things simple and honest. My collaboration with At Home With Airbnb gives me an opportunity to share my expertise with a larger audience that is looking for quick tips to create gourmet experience at home by approaching one ingredient at a time. I look forward to exploring the concepts of zero wastage and minimalistic cooking to produce some stunning yet simple dishes without compromising on taste or health.” Through At Home With Airbnb, guests can also enjoy - ● An opportunity to become a master in the art of Calligraphy with the founder of The Bombay Lettering Company Sanjana Chatlani ● Insights into how to make the perfect “kitchen cocktails” using easily available ingredients at home, through a specially curated mixology workshop with Pankaj Balachandran, Brand Ambassador, Monkey Shoulder ● A work out session from home using only their body weight with celebrity fitness trainer and Under Armour India brand ambassador Nam Wook ● The art of table settings with celebrity wedding planner and event stylist, Devika Narain Guests can book their spots for these exclusive Experiences for an opportunity to meet and learn from the experts with unprecedented access. Booking opens immediately, and guests can explore a diverse range of Online Experiences here. These Experiences will be hosted on Zoom, and Airbnb has provided Hosts access to Zoom free of charge along with personalized support services for curating, capturing and sharing their online content.

  • HKTB Chairman Announces Open House Hong Kong to Prepare for the Return of Visitors

    India, June 24, 2020: The Hong Kong Tourism Board (HKTB) hosts an online forum titled “Beyond COVID-19: Global Tourism’s New Normal” – the first event of its kind focusing on the post-pandemic tourism prospects for Hong Kong, Mainland, Asia, and the world. Over 4,000 tourism industry representatives, journalists, and academics registered for the event as global industry leaders share insights into the effects of the coronavirus outbreak on travel, how the industry should respond, and the trends to expect as people begin travelling again in the post-pandemic period. In his opening remarks, HKTB Chairman Dr YK Pang emphasised the importance of restoring consumer confidence. “As an industry, our central mission must be to give every traveller the confidence and reassurance that their trip is safe from start to finish,” he said. “Our cooperation must cross geographical and business boundaries. We must pool our knowledge and expertise and draw on our collective ingenuity to navigate the challenges that lie ahead of us.” Dr Pang highlighted initiatives Hong Kong’s tourism industry has taken to stay ahead of the curve in containing the spread of the pandemic, and announced that the HKTB would team up with the HKSAR Government and trade partners to create “Open House Hong Kong” – a unique and region-leading travel platform to tell the world Hong Kong is a COVID-safe destination ready to welcome back visitors with attractive offerings and exciting experiences. He invited trade partners from around the world to support the platform by providing enticing offers for travelling to Hong Kong as a leading destination for visitors from every continent. Seven internationally-respected speakers representing different sectors discussed the latest consumer sentiments and behaviour, and gave their insights into the challenges confronting the industry. Here is a selection of their expert observations: Steve Saxon, Partner, McKinsey & Company “COVID-19 is a major humanitarian challenge. Yet there are implications for the wider economy and businesses. For instance, USD 0.9 trillion to 1.2 trillion has been lost in export revenues from tourism worldwide. While global tourism may return to previous levels in 2022, China, Indonesia, and the US stand out in optimism, with travel in China coming back to around half of the previous levels currently. However, traveller confidence is still low, and recovery is slower than expected. On the other hand, there is a major opportunity to capitalise on domestic travel and younger and family travellers, as most consumers are expecting to travel less – especially internationally – after COVID-19. China, the UK, and Germany are among those with greatest potential in domestic travel.” Hermione Joye, Sector Lead, Travel & Vertical Search APAC, Google “COVID-19 has led to a generational shift in the way the world operates, the travel industry almost came to a halt with global interest in travel dropping 3 times of that of pre-COVID times (based on search data). As a result, there is no longer a predictable normal when it comes to how consumers behave, and this is particularly true when it comes to the way they are thinking about travel. I am looking forward to sharing trends, consumer insights and principles that could help marketers respond in the ‘new normal’.” Jane Sun, CEO, Trip.com Group “At Trip.com Group, we believe it is our duty to guide travellers and the industry through this challenging period. That’s why from the onset of the pandemic, our teams have worked tirelessly to process over RMB 30 billion in cancellations, and we’ve given our partners over RMB 1 billion in financial support. Now, as things come under control, we’re seeing a rebound in demand, we’ve launched a USD 500 million fund for partners, and we’re offering flexible, safe, and discounted travel options for customers – to help our customers and the industry ‘travel on’.” Gloria Guevara, President & CEO, World Travel & Tourism Council (WTTC) “The COVID-19 pandemic has had a devastating global socio-economic impact, our recent research shows that more than 197 million jobs are at risk, which would cause a loss of more than USD 5.5 trillion to Travel & Tourism GDP worldwide. It is vital for the survival of the Travel & Tourism sector that we work together and map out the road to recovery, through coordinated actions, and rebuild the confidence that people need to begin travelling once again. Our recently launched ‘Safe Travels’ stamp will enable travellers to recognise the businesses and destinations worldwide which have implemented the WTTC global protocols and will encourage the return of ‘Safe Travels’ around the world. It will, in turn, enable the Travel & Tourism sector to reopen for business and move in a coordinated approach.” Alexandre de Juniac, Director General and CEO, International Air Transport Association (IATA) “The revival of the travel and tourism sector is vital. Millions of livelihoods depend on it. As some parts of the world begin to reopen their economies, I have no doubt that people will still want to travel. But adapting to the realities of COVID-19 and rebuilding people’s confidence is a challenge that must be met head-on with cooperation. Aviation is a case in point. The International Civil Aviation Organization (ICAO) developed global guidelines to mitigate the risk COVID-19 transmission when traveling by air. Now governments need to align in leading the implementation with the full support of the industry. We will only be successful by working together.” Peter C. Borer, COO, the Hong Kong and Shanghai Hotels Ltd “The hospitality industry will move forward towards a ‘new normal’, with unprecedented health and safety measures in place. As leaders of the industry, we must collaborate, leave behind the paradigms of the past and look towards a new future. The hotel industry was already moving towards digitisation, artificial intelligence and robotics, and the health crisis has accelerated this trend. In the short term, we must regain the confidence and the trust of our guests and reassure them that they are safe when they stay with us. However, in the long term, the fundamentals of hospitality will not change, and guests will always appreciate personalised service.” Kai Hattendorf, Managing Director & CEO, The Global Association of the Exhibition Industry (UFI) “Exhibitions and business events are the market places and the meeting places for every industry around the world. They are key to any economic recovery, and we have the know-how and standards to make them safe to attend. COVID-19 will lead to new procedures, standards, and processes. The pandemic is accelerating trends that were already shaping up around the ‘marriage’ of the on-site event with online services before, during, and after the event. Business events will become more digital. But the main element that is driving success is and remains the direct exchange, the face-to-face meeting. Clicks don’t discuss deals, and eyeballs don’t sign orders.” A recording of “Beyond COVID-19: Global Tourism’s New Normal” is available for registrant to review from 8am Hong Kong time on 25 June 2020. Each registered account can view the recording on one device at a time. Video link: https://onlinexperiences.com/scripts/Server.nxp?LASCmd=AI:4;F:QS!10100&ShowUUID=ABC3688D-5064-4F68-82CA-1222C186581A

  • Preferred Hotels & Resorts Boosts I Prefer Hotel Rewards

    New Delhi (July 1, 2020): Preferred Hotels & Resorts, the world’s largest independent hotel brand, is celebrating the highly anticipated return of travel by making a series of valuable updates to its I Prefer Hotel Rewards loyalty program. From a new Flexible Member Rate and an Elite Platinum Offer to the brand’s first-ever I Prefer E-Gift Cards and more than 25 new participating hotels worldwide, these program enhancements demonstrate Preferred’s unwavering commitment to offer best-in-class independent hotel experiences to its loyal and discerning I Prefer members as they ask, ‘Where Next?” following an extended period at home. “Listening to and engaging with our loyal I Prefer members throughout this pandemic has been a top priority, and through these candid dialogues, we have learned that they want greater flexibility and more diverse offers as travel restrictions are lifted,” said Jeri Salazar, Vice President of Loyalty for Preferred Hotels & Resorts. “We are confident that the decisions we’ve made to enhance the program will provide travelers with a less restrictive, more valuable way to book authentic, one-of-a-kind independent hotel experiences whenever they decide to travel next.” Flexible Member Rate Recognizing the importance of member-only value and flexibility, Preferred Hotels & Resorts is doubling down through a new Flexible Member Rate that offers access to savings of 10 percent or higher on top of the best available rate when they book stays at more than 300 participating hotels. The new flexible rate is also fully cancellable up through day of arrival, providing travelers with the peace of mind needed if travel plans get disrupted. Bookings must contain a valid I Prefer member number and be made through PreferredHotels.com, IPrefer.com, the I Prefer app, the GDS, participating hotels’ websites, or the Preferred Hotels & Resorts’ Global Reservations team. The new rate is available now for travel through December 31, 2020. Elite Platinum Offer In addition to everyday Elite member benefits – which include complimentary room category upgrades, early check-in and late check-out, VIP welcome amenities, free internet, and 50 percent bonus points earning per eligible stay – the newly launched Elite Platinum Offer features daily breakfast for two and a resort credit of US$100 per stay that can be used toward on-property expenditures. Available for travel now through December 31, 2020, this unique benefit is valid exclusively to I Prefer Elite members for stays at more than 170 participating properties worldwide such as JA Manafaru (Maldives); The Upper House (Hong Kong); Grand Hotel Tremezzo (Lake Como, Italy); Finca Cortesin (Casares, Spain); Shutters on the Beach (Santa Monica, California); and Grand Velas Riviera Maya (Mexico). Members can access this benefit by visiting www.PreferredHotels.com/eliteplatinum or contacting I Prefer member services at +1 636 736 4397. I Prefer E-Gift Cards with 20% Bonus Value For the first time ever, Preferred Hotels & Resorts is offering I Prefer E-Gift Cards, which are available for a limited period now through June 27 as part of the company’s International Pineapple Week celebrations. The I Prefer E-Gift cards may be purchased exclusively online now in denominations of US$100 and US$250 with no expiration date, which can be used towards future stays at participating hotels and resorts in the United States, Canada, Mexico, and the Caribbean. As an additional gesture of hospitality, every purchase comes with 20 percent more value in the form of a US$20 or US$50 bonus card, respectively. To purchase I Prefer E-Gift Cards, see participating hotels, and read terms and conditions, visit shop.preferredhotels.com/giftcards through June 27, 2020. Newest Hotel Options for I Prefer Travels With a portfolio of more than 700 distinctive hotels and resorts worldwide, I Prefer offers the benefits of a robust points-based loyalty program with access to authentic hotel experiences to suit every travel need. More than 25 new properties have recently joined Preferred’s prestigious loyalty program, including Biltmore Hotel (Coral Gables, Florida); Montage Healdsburg (Sonoma County, California); The Social House (Nairobi, Kenya); Banyan Tree Tamouda Bay (Fnideq, Morocco); La Villa Haussmann (Paris, France); Brenton Hotel (Newport, Rhode Island); Palmaia, The House of AiA (Riviera Maya, Mexico); Bluedoors York Luxury Suites (Medellin, Colombia); Rancho Santana (Rancho Santana, Nicaragua); Middle Eight (London, United Kingdom); Hayfield Manor (Cork, Ireland); Deltapark Vitalresort (Gwatt, Switzerland); JA Oasis Beach Tower (Dubai, United Arab Emirates), and Noku Maldives (Noonu Atoll, Maldives). Protecting I Prefer Members’ Hard-Earned Loyalty Status and Points Today, Preferred Hotels & Resorts made the official announcement that it was extending the points expiration date for all I Prefer members globally through December 31, 2020. In March 2020, Preferred was among the first travel companies globally to announce its plan to protect the hard-earned benefits of its loyalty members by announcing that all I Prefer Elite members globally will maintain their status through June 30, 2021, regardless of their travel activity this year. With more than 3.5 million travelers currently enrolled in membership, I Prefer is complimentary to join. Travelers who would like to take advantage of these exclusive promotions are invited to enroll in the program via www.IPrefer.com/enroll.

  • Redefining the art of bespoke luxury holidays for perceptive travellers

    New Delhi, India, 30th June 2020: Crafting distinctive journeys in sync with evolving expectations of perceptive high-end travellers, A Travel Circle – launches today in India. The world is changing with new norms influencing how we adapt in everyday life, but it is our resilience and the cherished bonds we share – that make it worthwhile. Celebrating the spirit of wanderlust, our bespoke travel brand is dedicated to crafting the most carefully planned holidays, away from the rigmarole of urban life with those who matter. Our in-house creative team at A Travel Circle has the calibre to design an array of special interest vacations and unique bonding experiences for guests such as – milestone birthdays, anniversaries, or intimate celebrations – like bachelors and bachelorettes, multigenerational meet ups with family from around the world, or just quality time away with loved ones. Dedicated to creating exclusive travel experiences, we have a meticulously handpicked selection of the finest private villas or small boutique hotels for buy-outs, offering customised service that suit the lifestyle preferences of each guest. In India, A Travel Circle is a preferred partner for prominent luxury hospitality brands located across idyllic destinations globally, such as – Four Seasons Hotels and Resorts, Marriott International, Shangri-La Hotels & Resorts, Rosewood Hotels & Resorts and more, where consumers can benefit while booking directly with us. We are also a part of the Traveller Made network and have access to some of the most prestigious travel shows worldwide. These aspects differentiate us as expert curators of immersive travel experiences with insights into the latest trends. In the current times, the pandemic has made us realize the importance of family and friends even more, and many of us yearn to spend time together, away someplace, getting to know each other better or all over again. As the safety, privacy and convenience of our guests is paramount at every step of the travel planning process, we assure #CovidSafeJourneys where the they can enjoy #AllThingsPrivate. Sharing his vision for the launch, Pritish Shah - Founder & CEO said, - "A Travel Circle is the newest addition to our experiential travel brands. During the past 10 years of successfully curating travel journeys for couples, we frequently received requests from numerous guests wanting tailor-made experiences for their varied holiday requirements. We conducted a comprehensive market research to better understand the evolving preferences of this ultra-wealthy segment. Spending quality time in a fabulous setting and more importantly, to be able to bond with loved ones - emerged as the most prominent trends. This pandemic has fast tracked us to launch A Travel Circle, as the changing travel expectations in the new normal world align very well with our product offerings - private villas for social distancing, private jets to avoid commercial airports, highest standards in safety with our carefully selected hospitality partners and other service vendors.”

  • ATM Virtual draws almost 12,000 online attendees

    Dubai, United Arab Emirates, 22 June 2020: Travel trade professionals from across the world gathered in their thousands to attend the three-day Arabian Travel Market (ATM) Virtual, which debuted on 1-3 June 2020. The online event which attracted almost 12,000 attendees from 140 countries around the world, focused on the ME region’s tourism sector, addressed emerging trends, as well as the opportunities and the challenges which are directly impacting the travel and tourism industry amid the COVID-19 global health pandemic and beyond. In total, the event facilitated 11,301 prescheduled one-to-one meetings, of which over 92% were rated four or five, out of five stars. A series of one-to-one pre-scheduled 30-minute meetings between editors, exhibitors, and buyers also took place, and 23 live video sessions included Q&As and polls which ran alongside the presentations to enable audience interaction. Overall, the webinars had more than 24,000 views over the course of three days. Danielle Curtis, Exhibition Director ME, Arabian Travel Market (ATM), said: “Considering that this was a debut event, the outcome clearly validated our strategy to virtually support and guide the region’s travel and tourism industry. The resilience and determination to get through these challenging times was clearly evident. “It also underscored our commitment to organise an event with positive and constructive business insight and opinion, as well as offering networking opportunities across the entire community. “There were so many highlights during the event, that it would be extremely difficult to single out any particular session. The event was seamless, each session complemented the next and it is also fair to say that the whole was greater than the sum of its parts.” The highlight of the opening day was an interview with Sir Tim Clark, President of Emirates Airline. During a discussion with aviation expert John Strickland, Sir Tim predicted a degree of tourism recovery during the course of 2021, and expectations for Emirates to be operating its network prior to COVID-19 by 22/23, 23/24. Another key event that took place on the first day was the Arival-run OTAs & Distribution for Tours & Attractions Post-COVID session, which explored the changes amid the rise of online travel agencies (OTAs), the re-opening of operations and what this means for tour and attraction operators across the Middle East. The much anticipated The Virtual ATM China Forum took an in-depth look at the potential of the Chinese outbound leisure market post COVID-19’s closed borders and what overseas destinations and attractions can do to reassure and convince Chinese tourists, of whom 45% are willing to travel overseas, that their destination is safe to visit. Other issues discussed included, technology, the role of international industry associations and the need for destinations to change their propositions, with a focus on safety, trust, and consumer confidence. Another highlight of the second day was the live webinar ‘Bouncing Back: Tourism Strategies for the Future’ where Keith Tan, CEO, Singapore Tourism Board, underscored the importance of governments implementing ‘green lanes’ to aid tourism recovery and promote bilateral travel agreements. He cited the common standards Singapore and China have implemented to allow travel between the two countries. The third and final day included the interview with Wizz Air CEO, Joszef Varadi where he confirmed his ambitions for the low-cost carrier’s impending move to operate out of Abu Dhabi, and their plans to have 100 aircrafts serving the GCC markets by 2035. Other highlights on the final day included the International Travel Investment Conference summit, the responsible tourism session, ‘The Implications of COVID-19 for Responsible Hospitality’, and the Influencers’ session, ‘Make Your Connection: Influencers as a Key Part of the Marketing Mix – COVID-19 The Road to Recovery. “As an organiser we have learnt a lot from this virtual experience and to give our seminar programme broader reach and greater inclusivity, we will certainly be looking to integrate more virtual elements into our physical show next year,” said Curtis. The sessions and other content are now available on demand via the WTM Global Hub. To view, please go to: https://hub.wtm.com/atm-virtual/

  • Preferred Hotels & Resorts Announces Second Annual International Pineapple Week

    NEW DELHI, INDIA – June 18, 2020: As the hospitality industry begins to usher in the highly anticipated return to travel, Preferred Hotels & Resorts – the world’s largest independent hotel brand – is pleased to announce International Pineapple Week 2020, running from Saturday, June 20 through Saturday, June 27 (this year’s official International Pineapple Day). The campaign is set to celebrate independent hotels around the world as they begin to reopen their doors and connect them to a global community of interrupted travelers seeking inspiration for future adventures through the symbolism of the Preferred brand pineapple logo – the universal icon of hospitality. This year’s International Pineapple Week will feature the brand’s first-ever travel gift card offering, a digital postcard coloring contest, and pineapple-themed social media initiatives, all of which will be displayed on PreferredHotels.com/PineappleWeek and promoted via social media using #PreferredPineappleWeek. “There has never been a more appropriate time to celebrate the virtues of travel and its ability to make people better versions of themselves, as well as highlight the importance of demonstrating genuine hospitality to families, friends, neighbors, and strangers – something that our brand and independent hotels have championed for decades,” said Lindsey Ueberroth, CEO of Preferred Hotels & Resorts. “The Preferred Hotels & Resorts global network has always represented an unwavering belief in travel – even during the most challenging times, as we have recently witnessed. We are pleased to welcome all audiences to join in the 2020 International Pineapple Week celebrations as a way to become more familiar with the incredible experiences offered across our portfolio as hundreds of our member hotels begin to re-open, while finding inspiration for future travel and reconnecting with loved ones.” International Pineapple Week Debut: I Prefer Gift Cards with 20% Bonus Value As a symbol of gratitude to members of the brand’s loyalty program, I Prefer Hotel Rewards, Preferred Hotels & Resorts will debut I Prefer gift cards that are exclusively available for purchase during International Pineapple Week 2020. As a continuation of Preferred’s “Where Next?” global merchandising campaign that debuted in 2019, this special incentive invites travelers to purchase gift cards in denominations of US$100 and US$250 with no expiration date, which can be used towards future stays at participating hotels and resorts in the United States and the Caribbean. As an additional gesture of hospitality, every purchase will come with a 20% bonus value in the form of a US$20 or US$50 gift card, respectively. To purchase the gift certificates and for information on participating hotels and terms and conditions, travelers are invited to visit IPrefer.com between June 20-27, 2020. Pineapple Postcard Contest To fill the recent void of “snail mail” featuring fun greetings from loved ones during travels afar, Preferred will introduce a social media contest, issuing 20 limited-edition digital postcards with blank artwork of a selection of the brand’s celebrated member hotels for followers to print, color, and send virtually to loved ones for a chance to win a dream hotel stay for two people. All of the postcards, which were specially commissioned and designed by London-based artist Maxwell Tilse include a hidden pineapple in each design and will be released for download via PreferredHotels.com/PineappleWeek on Saturday, June 20. For a chance to win an experience at one of the 20 featured hotels, participants will be asked to share their completed postcard with a message on Instagram, Facebook, Twitter, Weibo, or WeChat that tags the brand’s social handle @PreferredHotels and the campaign hashtag #PreferredPineappleWeek. Three winners will be selected to enjoy a two-night luxury hotel stay for two people in 2021, inclusive of breakfast and a special pineapple-inspired treat. Preferred Pineapple Inspiration - Daily Recipes Each day of International Pineapple Week, Preferred will share pineapple-themed recipe cards on its brand social media channels, @PreferredHotels. Each recipe has been custom-crafted for International Pineapple Week by a selection of the brand’s member hotels from destinations around the world, and audiences will be encouraged to share photos or videos of their attempt to re-create them. Travelers wanting to access all of the dishes will find all of the recipe cards via PreferredHotels.com/PineappleWeek. Social Media and Microsite Activations Throughout the week, Preferred will share other inspiring and informative content across its digital channels, to include original and curated content such as imagery and video from member hotels, influencers, and opinion leaders, as well as pineapple recipe cards, travelers’ illustrated postcards, and I Prefer Hotel Rewards updates. PreferredHotels.com/PineappleWeek will serve as the hub of International Pineapple Week, housing all of the week’s activations and contributions from the travel community. The Pineapple’s Journey and Place in Hospitality As the story goes, the pineapple became the emblem of hospitality more than 500 years ago when seafarers sought places to relax in port towns and would look for homes that had pineapples hung in their entrance, a signal that those friendly locals would welcome them for a meal or place to sleep. Since then, the pineapple has been used to express that ‘you are welcome here’ in a multitude of ways including depictions in monuments and the designs of doors, gates, and entryways across cities worldwide. With a rich history of continuously inspiring travel and independent hospitality for over 52 years, Preferred Hotels & Resorts utilizes the pineapple as its brand logo to serve as a global guide for travelers, visually signifying that ‘you are welcome’ and inviting them to enjoy personalized and genuine luxury experiences across its portfolio of 750 one-of-a-kind, independent hotels and resorts in 85 countries. For more information on International Pineapple Week, visit PreferredHotels.com/PineappleWeek or join in on social via Instagram, Twitter, Facebook, Weibo and WeChat. For more information on I Prefer Hotel Rewards and to purchase gift cards, visit IPrefer.com starting Saturday, June 20.

  • Shangri-La Group Welcome Guests Under Protocols “Shangri-La Cares”

    (Hong Kong, 17 June 2020) Shangri-La Group announced today that it is introducing the “Shangri-La Cares” commitment which elevates its already rigorous hygiene and safety protocols for all properties worldwide. As people look to travel in the future, health, safety and sustainability will remain top of mind, particularly as the world continues to react and respond to the COVID-19 pandemic. “Shangri-La Cares” reinforces the Group’s commitment to caring for people, as well as its distinctive Asian hospitality as it begins welcoming guests back to hotels and resorts. “The health and safety of our colleagues and guests is of utmost priority. At Shangri-La, it is in our nature to look after people, to anticipate their needs and go above and beyond to ensure they have a memorable experience. We remain humble and true to our founding ethos with this commitment that will ensure we do our best to take care of people” said Lim Beng Chee, Chief Executive Officer of Shangri-La Group. “To meet new challenges and evolving customer expectations, we are focusing on enhanced hygiene protocols, elevating our standards and safeguarding our guests and colleagues’ well-being. We would like to convey our heartfelt care by creating a safe environment where everyone feels comfortable and trusts in our ability to ensure their safety and health - so that they can focus on moments that truly matter,” he added. With this in mind, Shangri-La Group has rolled out a pilot programme at select hotels which have been operating throughout April and May, to refine additional health and safety protocols and to expand on already rigorous operational protocols with respect to the pandemic situation. All new procedures and protocols form the cornerstone of an ongoing commitment which will be introduced globally in June 2020 to ensure guests have complete confidence and peace of mind during their stay. Implementing Enhanced Cleanliness Protocols and Procedures Shangri-La has followed recommendations laid out by the World Health Organization or more stringent local directives where appropriate, to ensure its operational protocols are comprehensive. Concrete measures have been adopted at all hotels and resorts to combat the risk of COVID-19 so that guests can feel safe when staying at or visiting its properties. These protocols include: ● Increased frequency and full attention to deep cleaning of all high-touch surfaces and areas used by guests throughout the hotels; ● Use of medical grade sanitisers and disinfectants which are approved by the United States Environmental Protection Agency; ● Increased cleaning frequency of air filters and air-conditioner systems to ensure optimal air quality; ● Safe dining, meetings and events with extra precautions to respect physical distancing and enhanced food safety practices. Enabling Our People Caring for people is the bedrock of Shangri-La’s service value. To reinforce the strong culture of health and safety, the Group has enhanced training, learning and development resources for colleagues on essential preparatory and prevention measures. This includes direction on cleaning and sanitisation frequency, ultimately enabling them to better serve guests and safeguard their own well-being. This training is certified by long-term partner and global hygiene solutions provider, Diversey. As a leading global hygiene and cleaning company, Diversey specialises in developing cleaning and hygiene technologies across industry sectors, such as health care, hospitality, retail and food services. Colleagues will also be equipped with personal protective equipment where necessary. Shangri-La will continue to build awareness on sanitation standards, as well as developing programmes for colleagues on stringent personal hygiene practices to ensure a safe work environment.

  • D.I.V.E. INTO THE WORLD OF KANDIMA MALDIVES

    16th June 2020, New Delhi: Let’s face it; how we live, work and travel may never be the same again. At Kandima Maldives we believe in continuous innovation and are working super hard to meet the new normal head on and bring you extraordinary experiences that are playful, different and fresh. To us, change is a good thing! We know many of you are missing the Maldives’ crystal clear waters so today we are oh-so excited to launch our totally immersive, state-of-the-art virtual platform - Kandima D.I.V.E (Digitally Immersive Virtual Experiences) Looking to plan your next romantic escape, or downtime with family, or an adventure with friends? D.I.V.E. gives you a little taste what you are in for and lets you reimagine your favourite tropiKal paradise with just the click of a button. All you need to do is sit back & relax in the comfort of your home and we’ll take you to our snow white beaches, dip your feet into clear blue waters, let you sunbathe on the deck of your water villa or soak in the amazing vibes at all the Kool places around the resort. Explore our oh-so-exotic 3 km long island as we tell you our story. Seeing is believing! So, want to join us on a D.I.V.E.? Simply visit Kandima.com/dive and take an exciting digital plunge into the amazing world of everything at Kandima Maldives. We now no longer need traditional brochures or pamphlets – D.I.V.E is a multi-sensory journey through an interactive 360° virtual world that takes customer engagement to a whole new level. D.I.V.E. is available for viewing on any device including VR headsets, desktops, smartphones or tablets, with a multi-dimensional sound experience as you swim through #YourKindOfPlace! Too much already? Wait, there is more! D.I.V.E helps our trade partners to be better equipped through immersive training where we can educate their staff by providing them an in-depth and interactive experience or the resort, helping them visualize the property better for effective sales. We can take site inspections to a new level with guided group tours where you can explore our rooms and restaurants in 360 views, ask questions in real-time and get feedback on the spot while still in a virtual tour. Kandima Maldives makes sure that no presentation is boring and adds some magiK in all its experiences. #KInnovation Mr. Brett Castleman, General Manager for the resort said “Kandima Maldives has been the first mover in terms of new and innovative lifestyle experiences in the destination, D.I.V.E. is yet another remarkable virtual platform that will help our trade partners to be future ready. Our partners can experience and conduct the virtual tours remotely throughout the property. They not only navigate through the resort showcasing an immersive 360°view, but also have a fully interactive session with an ability to see the host and converse with everyone joined on the virtual tour. We want to equip our partners to be able to offer a ‘never seen before’ 360° immersive experience of the outstanding amenities to their clients. As we prepare to welcome back our guests to the New Maldives, at Kandima - ‘what you see is what you get’, with real visuals and walk-throughs from different experiences or decks across the resort.” Want more? Watch out for our Kool and exciting additions to make you want to D.I.V.E deeper! Stay tuned for the lots more game changing experiences from your K’ Krew – we can’t wait to have you back with us! #AnythingButOrdinary Enter the world of Kandima where the virtual will just become a term added to reality! http://kandima.com/index.php/en/kool-things/dive

  • Airbnb unveils new summer campaign “Go Near”

    11th June, New Delhi: Airbnb launches Go Near, a new initiative to support economic growth through domestic travel. The announcement comes as local travel begins to recover from the impact of the COVID-19 pandemic, and as the world begins to travel again. Our booking data shows that travel globally is beginning to bounce back and new research has identified a series of trends that will shape travel in the weeks and months to come. This fact sheet details the steps we are taking to work with local communities and our efforts to best serve hosts and guests around the world based on the trends we are seeing. 1. Partnering with local communities to promote travel and economic growth We are working with governments and tourist agencies to help restore travel in a responsible way that benefits local citizens and small businesses economically. In India we have signed partnerships with SEWA, Princess Diya Kumari Foundation and Nagaland Tourism to promote community-based tourism. What we have found is that as people travel again, conscious choices and preference for sustainable travel will lead recovery, benefiting communities and encouraging safe travel. ● SEWA hosts have earned almost $18,000 (INR 1.45 million) by hosting over 700 guests from across 15 different countries. In 2019, our SEWA hosts’ earnings from hosting increased by 25 percent compared with the previous year. ● The in-person experiences we offer in partnership with the Princess Diya Kumari Foundation in Jaipur also give visitors the opportunity to learn local crafts from rural women in Rajasthan, which in turn helps them market their products better and aids them in taking the next step towards financial self-sufficiency. ● Holidays in farms, nature holidays off the beaten track, and other unique destinations that are a road trip away may do well. This will also be a sensible choice as local small-scale businesses will be supported benefiting the local economy, and for travellers it will also result in more unique, individual experiences. The effort to make the Airbnb platform available as a tool for community recovery is also informed by data on how Airbnb has supported economic empowerment in the past. For example, in India, Airbnb had an estimated direct economic impact of around $150 million (over INR 1,035 crore), with Indian hosts earning over INR 190 crore in 2018. 2. Go Near In a survey commissioned by Airbnb, nearly half of respondents in the US said that they would prefer to stay within a day’s drive for their first trip once lockdown restrictions lifted 1 . Since the pandemic began, the percentage of bookings made on Airbnb which have been within 300 kms ( a round trip travelers can generally complete on one tank of fuel), has grown from one-third in February to over a half of all bookings in May. In India, 51% of our business comprises domestic bookings (people from India travelling within the country). In addition, search trends and Wish Lists by Airbnb users in India indicate that long lockdowns have only piqued interest in and aspirations to travel, once the lockdown is eased. Key domestic markets for Airbnb are Goa, New Delhi, Rajasthan, Mumbai & Bangalore, but we are also seeing a surge in searches for stay options in nearby cities especially near metros like Alibag, Lonavala, Panchgani near Mumbai. We have seen through travel trends that summer travel is top of mind. The most common words in recent Wish Lists by Airbnb users are ‘beach’ and ‘summer 2020’, and in India, 70% of visitors to the platform (many of whom are exploring stays for couples, with friends, and for families) are searching with dates in the near future (starting July 2020). As states in India open up, driving holidays, experiential travel, rural & farm stays and generally conscious travel choices, are some of the biggest trends emerging from India. 3. Social Connection The power of connections is strong even when people can’t travel. We have seen close to 50,000 bookings of more than 400 Online Experiences since the offering was launched less than two months ago, making Online Experiences the fastest-growing product Airbnb has launched. ● India is one of the most popular markets for Online Experiences in terms of bookings in the APAC region. There has been a 3x increase in bookings from India since we launched Online Experiences over a month ago. ● Across APAC, the top Online Experiences users are booking are in the Food & Drink, Sports & Wellness and Art & Culture categories. Bring the Flavors of India to Life at Home (from New Delhi, India) is a Top 5 APAC Online Experience, which features a host offering know-how on traditional Indian cooking. This is one of the most booked Experiences in India, with over 130 reviews in less than a month. It is also priced at $19/ INR 1,500. ● We are working with other local influencers and experts to teach yoga, fitness, cocktail-making and cooking across different cities in India. 4. Affordable Travel With the prospect of an economic downturn, people are looking for more affordable ways to travel as well as make money, while businesses are communities are looking forward to the economic benefits that travel brings. ● Two fifths (38 percent) of Americans surveyed said that their financial circumstances have changed for the worse due to the pandemic and 37 percent expect to spend less on travel over the next 12 months compared to what they spent in 2019. ● Even with reduced travel, Airbnb has the potential to generate millions of dollars for local economies. ● Near-city travel and road trips may be a more affordable option in India for travellers, given this consideration. Gen Z travellers, who may be the first generation that takes to travel, may also look to exercise budget-friendly options for travel, through unique stays and nature/adventure experiences. Addressing the new campaign, Amanpreet Bajaj, Country Manager - Airbnb India, said, “We believe that the pursuit of human connection and experiences is perennial. For India, the launch of ‘Go Near’ is a reflection on people’s desire to travel closer home to some really amazing domestic destinations that India has to offer - the trends show us that people are eager to travel once again with new considerations of safety. Airbnb will continue to follow guidance from local officials and encourage safe, responsible travel and work to ensure guests have great experiences. At Airbnb we are also going back to our roots, ensuring our hosts are heard, and making sure that we are doing everything we can in partnership with authorities to help them in their economic recovery”. As part of that work, in April, we announced that we had engaged former US Surgeon General Dr. Vivek Murthy to help develop an industry standard-setting Enhanced Cleaning Protocol for hosts on Airbnb. This Protocol, which includes a step-by-step cleaning handbook designed for everyday hosts, is now available to hosts in the United States and will be available to hosts around the world in the weeks ahead. Hosts who attest to following the program will have a specific highlight on their listing making it easy for guests to identify and book listings that follow the first overarching standardized protocol for cleaning and sanitization in the home sharing industry. The Enhanced Cleaning Protocol has been developed in consultation with leading experts in hospitality and medical hygiene, with tools and support to help hosts meet these standards.

  • Scoot Implements Additional PrecautionsTo Safeguard Health Of Customers And Crew

    India – Since the start of the COVID-19 pandemic, Scoot has implemented several measures to safeguard the health of our customers and crew. Scoot will be further enhancing its operational procedures and introducing additional precautionary measures to allow customers to travel with even greater confidence. Scoot CEO Campbell Wilson said: “Scoot has been at the frontlines of the fight against COVID-19 from the start, with our highest priority always being the health and safety of our customers and crew. As travel starts to resume, we are working closely with regulators and health experts to implement a comprehensive suite of enhanced measures to ensure the highest possible standards of hygiene, and to give our customers peace of mind that they can fly with Scoot safely.” These enhanced precautions are: 1. When Booking Flights a) Temporary suspension of products and services Scoot will be suspending certain products and services to minimise contact between crew and customers, and to facilitate effective contact tracing. These are: • FlyBagEat and ScootPlus • Board Me First (priority boarding) • Extra Cabin Bag • Online Seat Selection • Inflight seat upgrade • Meals and beverages will not be available for purchase online and onboard, food packs will be pre-placed on seats where applicable. • Inflight duty-free shopping will also not be available. • Snooze Kit 2. Pre-Flight a) Submission of health declaration forms Customers are required to complete a health declaration form prior to check-in. Forms may be completed at Scoot check-in kiosks or via an online form accessible through an SMS notification 24 hours prior to flight departure. b) Bring a mask All customers are required to bring and wear a mask to board their flight, which must be worn throughout the flight. c) Temperature screening Temperature screening will be conducted prior to boarding1 and any customers with a temperature of 37.5 degrees and above (or as otherwise stipulated by local regulation) will not be allowed to board. These customers can re-book to travel at a later date when they are well, or they can call Scoot’s call centre to obtain a refund. 2. Pre-Flight a) Submission of health declaration forms Customers are required to complete a health declaration form prior to check-in. Forms may be completed at Scoot check-in kiosks or via an online form accessible through an SMS notification 24 hours prior to flight departure. b) Bring a mask All customers are required to bring and wear a mask to board their flight, which must be worn throughout the flight. c) Temperature screening Temperature screening will be conducted prior to boarding1 and any customers with a temperature of 37.5 degrees and above (or as otherwise stipulated by local regulation) will not be allowed to board. These customers can re-book to travel at a later date when they are well, or they can call Scoot’s call centre to obtain a refund. d) Limit on cabin baggage Previously, Scoot permitted up to 10kg cabin baggage in Economy Class. With effect from 1 June 2020, Scoot will allow each customer one small piece of carry-on baggage of up to 3kg that must fit under the seat in front of them, so as to facilitate safe distancing for passengers during security clearance, boarding and disembarkation. The remaining cabin baggage (up to 7kg) will be checked in at no cost. e) Self-service check-in To minimise physical interactions, Scoot strongly encourages customers to check in online on FlyScoot.com or via our mobile app. Alternatively, they can use the selfservice check-in kiosks and automated bag-drop facilities at Changi Airport. f) Implementation of safe distancing measures Safe distancing measures will be put in place at gate-hold rooms and queuing areas including check-in kiosks, gate-hold rooms and before boarding. Scoot strongly encourages all customers to arrive at the airport early to ensure there is sufficient time for the additional pre-flight procedures. 3. In-Flight a) Seat assignment for contact tracing and safe distancing To facilitate contact tracing and safe distancing, customers will be assigned seats when they check in. Where possible, Scoot will endeavour to seat customers travelling with family, or customers in the same booking, together. Customers should not change seats in-flight. b) Inflight service changes All Scoot flights will operate with limited in-flight service with no sale of food and beverage items or duty-free shopping products. Instead, refreshments that have been packaged following strict food safety standards will be pre-placed on seats to limit physical interactions between customers and crew. c) Always wear a mask Customers are required to keep their masks on throughout the flight, except in specified circumstances (e.g. eating, drinking or taking oral medication). d) Observe safe distancing measures Customers are required to observe safe distancing measures when not seated, including during boarding and disembarkation, and when queueing to use a lavatory. e) Cabin hygiene Scoot will be making hand sanitisers available on board our flights for use by customers and crew. Lavatories will also be regularly cleaned and disinfected, at least three times in an hour. f) Provision of passenger care kit for hygiene Care kits consisting of items like anti-bacterial wipes, sanitizer and a surgical mask will be pre-placed on each seat for our customers’ personal use. g) Removal of seatback literature Seatback literature such as the Scoot Café Menu, the Scoot in-flight magazine and Scootalogue duty-free shopping catalogue have been removed from seat pockets to reduce surface contact. The safety card and airsick bag will remain. h) HEPA air filtration systems Scoot’s aircraft are equipped with cabin air filtration systems that have High Efficiency Particulate Air (HEPA) filters, which are up to 99.98% effective at trapping microscopic particles such as small as bacteria and viruses. These air filters have a similar performance to those used in hospital operating rooms and are replaced at regular intervals in accordance with manufacturer’s guidance. Air flows into and out of the cabin on a continuous basis, from top to bottom, with cabin air refreshed every two to three minutes (or 20-30 times hourly). i) Infectious disease handling protocol Scoot has in place a set of standard operating procedures for crew to handle inflight medical emergencies, including managing and segregating customers who may develop symptoms of potentially infectious diseases during flights. This includes a designated seating area for passengers who become unwell. j) Precautionary measures for cabin crew and pilots All Scoot crew undergo pre-flight temperature taking, are required to monitor and report their health, and must wear the appropriate Personal Protection Equipment (PPE) while on duty. For Scoot crew, these comprise a mask, gloves and face shield. The crew are also aware that if they are unwell, they should see a doctor immediately and not report for work. Crew members reporting for duty must not have any symptoms or physical contact with confirmed or suspected COVID-19 cases. The crew will also be seated at a designated section of the aircraft, at least 2m away from customers and will be using a separate lavatory. 4. Post-Flight a) Enhanced aircraft cleaning procedures Scoot has enhanced operating procedures for cleaning our aircraft, which include thorough cleaning of the aircraft’s interiors including surface wipe-downs, deep cleaning of the aircraft’s lavatory systems with the appropriate disinfectants, and fogging of the aircraft to ensure disinfectant mist is evenly spread across all surfaces in the interior of the aircraft. Aerosol spray disinfectants are also uplifted as a backup should the standard disinfection procedures be unavailable. To give customers added confidence, in case they need to amend their travel plans after booking, Scoot has extended its offer of a one-time free date change to all bookings made from now till the end of June 2020. Scoot will continue to monitor the situation, as well as evolving regulatory guidance, and will review our procedures as required to ensure our customers can fly with us safely, with peace of mind.

  • Wizz Air aims to have 100 aircraft serving GCC markets by 2035

    During an interview with aviation industry consultant John Strickland, during ATM Virtual, Wizz Air CEO, Joszef Varadi, confirmed his ambitions for the low-cost carrier’s impending move to operate out of Abu Dhabi. “If you look at what we’ve been able to achieve in the EU, we managed to grow our fleet to 100 aircraft over the last 15 years and we should be able to do the same thing in Abu Dhabi.” Expanding on his forecast, he added, “You should be looking at our platform, not necessarily just Abu Dhabi, we want to serve the UAE and possibly the broader GCC markets.” Celebrating its 16th anniversary, Wizz Air employs more than 4,500 people and flew 40 million passengers, to 151 airports in 44 countries, on 710 routes last year. It has a young fleet of 120 Airbus aircraft with an option to buy a further 20 Airbus A321XLR aircraft, the most cost-efficient aircraft of its type. Varadi went to talk about the current situation and the desire to travel, versus the ability to travel. He claimed that his customers were motivated to travel especially younger customers, who generally are more adventurous and less affected by the pandemic. However, the inconsistent response from different governments to the COVID-19 situation was not supporting the industry and that a framework of regulations was needed, to enable aviation to recover. “Airports did well after 9/11 introducing heightened security measures and we need similar measures regarding health and safety. While airports and airlines are quiet it is easier to practice social distancing, but not when we start to become busier,” he said. Regarding onboard health and safety, Varadi believes the industry is stepping up. But measures such as simply blocking the middle seat, or implementing onboard distancing, is impractical and will not work. “There is no scientific evidence to suggest any passengers have contracted the virus while flying. In fact, the air filtration onboard aircraft is comparable with an intensive care unit,” he said. He also made an interesting comparison. “Why is going to the restaurant, or the supermarket, safer than boarding an aircraft, when we can manage and trace our passengers more easily? “However, I do support wearing masks, hand sanitising, disinfecting and reducing the amount of high touch points such as cash payments for onboard catering and inflight magazines,” he said. According to Strickland, Wizz Air has funding totalling 1.5 billion euros and current ‘operating’ expenses of 90 million euros per month during the summer and 70 million euros per month during the winter, which compares favourably with Lufthansa which is burning through one million euros per hour! When asked about surviving the current coronavirus crisis, Varadi had a typically upbeat message. “It’s all about liquidity and what that provides to your business. If we do not fly a single passenger for the next 24 months we will still be in business, so we are well positioned to take advantage of the situation,” he said. Coming out of the crisis, Varadi believes that the ensuing recession will also create greater challenges for the industry than the outbreak itself. Short-haul, low-cost carriers such as Wizz Air will be better placed to recover initially, because the lowest costs prevail. Some passengers will also look to downgrade from legacy carriers to save money. In terms of corporate travel, companies will look to reduce their expenses post COVID-19, so corporate travel will take longer to recover. But he believes that would also be of benefit to Wizz Air, as businesses look for more cost-effective flights. The aviation industry has been a recurring theme throughout the three-day virtual event and included an interview with aviation industry veteran Sir Tim Clark, President of Emirates Airline with respected aviation expert John Strickland, Director of JLS Consulting during the opening session, where he outlined the company’s response to COVID-19 and its impact on their future strategy. Also on day one, was the ‘Communicating and Building Confidence Now’ session led by Travel Weekly Executive Editor, Ian Taylor. The panel of global travel leaders provided thought leadership on empathetic communication during a crisis and included Dr. Taleb Rifai, Chairman, International Institute of Peace for Tourism (IIPT) and former Secretary General of the UNWTO; Bernard Dunn, President, Middle East, North Africa and Turkey, Boeing; Gerald Lawless, World Travel and Tourism Council (WTTC) ambassador and Director of ITIC; and Haitham Mattar, CEO, Beyond Tourism. In addition, a webinar by Cirium, the data intelligence experts, which took place on the final day of the virtual event, showcased the power of analytics in supporting business performance. The Ministry of Tourism Saudi Arabia and the Italian Tourist Board are both Gold sponsors of ATM Virtual. ATM Virtual concluded on Wednesday 3rd June 2020. This session is available on demand until tomorrow (Friday 5th June) for those who are already registered. For access, please go to: atmvirtual.eventnetworking.com/online-conference/1579 Those who did not register for ATM Virtual will be able to access the session from next week on the WTM Global Hub: hub.wtm.com.

  • ATM Virtual key tool for travel and hospitality brands to interact with consumers

    At a time when face to face communication has not be possible as a result of the global COVID-19 pandemic, the face of travel technology has evolved with consumers turning to messaging to interact with all forms of travel brands from airlines to hotels and resorts, industry experts revealed during the debut Travel Forward at ATM Virtual event. During the month of March 2020 alone, messaging increased by more than 50% in many of the countries hardest hit by the global health crisis, according to the latest data from Facebook, with over 20 billion messages currently exchanged with businesses every month on Messenger. During Travel Forward session Conversational Commerce for Travel Brands, Facebook’s Head of Destinations & Events, Sara Gentile, and Head of Aviation & Hospitality MENA, Ameen Malhas, provided insights into what travel technology will have to offer beyond 2020, including the potential c-commerce will have in helping travel and hospitality brands to connect and transact with consumers. “Travellers value personalisation from brands and this trend is only likely to heighten in a post-COVID-19 world, with around 54% of travellers who opt to book with online travel agents (OTAs) seeking on-location recognition from brands. Adding to this, the top three engagement travellers seek from aviation and hospitality brands are live updates, discounts and helpful tips,” said Sara Gentile. “By combining chat with automated and AI-driven systems, brands can target information and offers precisely to individual travellers. This increases relevance, which is exactly what people want, with an overwhelming majority more likely to buy from brands that remember who they are and that provide relevant recommendations.” Personalisation isn’t the only factor driving the popularity of messaging in today’s society, convenience, immediacy and scalability also make it well suited for engaging with travellers. However, the execution must be right to succeed. “Ultimately, messaging must be responsive and sophisticated to meet consumers’ needs – especially during these challenging times when travellers want interactions to be fast and efficient,” said Ameen Malhas. “A messaging system which is executed correctly - with a clear strategic role, anticipates what consumers want to talk about with the help of innovative technologies such as Artificial Intelligence (AI) and is built around a strong ecosystem - can be a powerful and convenient tool for engaging consumers and driving purchase intent.” As governments begin to lift lockdown restrictions across the Middle East, businesses are cautiously re-opening workplaces with strict social distancing measures in place and asking employees to travel again. During the final Travel Forward session of day two, Technology and the New Normal, Heidi Myers, Head of Marketing, EMEA, Uber for Business, discussed how technology can be a force for good and support businesses in the challenge of the ‘new normal’ that we are beginning to embrace. According to a recent survey conducted by Uber, around 44% of businesses said employee safety is their primary concern, with 60% of employers saying they will only allow essential workers to commute and 33% of organisations surveyed considering implementing daily commute programmes. With getting to work in the post COVID-19 landscape a primary concern for a large number of employees and a stressful commute sited as one of the leading causes of employee dissatisfaction and turnover, Uber are implementing a number of stringent hygiene and safety procedures in an attempt to support businesses during this challenging period. Heidi Myers, said: “At Uber, the safety of both our employees and our customers is of prime importance and as a result, in line with government and public health authority guidance in the regions in which we operate, we have implemented a number of strict health & safety procedures. “Before drivers can begin using the Uber app, they are fully screened and provided with access to resources and education which focus on how to wear a mask properly, how to wash their hands in line with guidance and how to disinfect their vehicle. “In addition, both drivers and riders are required to wear masks or face coverings in most countries, with drivers required to verify through our Selfie-Verification technology that they are wearing a mask which fully covers their nose and mouth.” With Global Exhibitions Day 2020, taking place today (3rd June), WTM London will be using the event to tell the world it will be open for business as usual at the ExCel in London this November. Due to the devastation caused by the global COVID-19 pandemic, GED2020’s message is a simple one: Exhibition are key to rebuilding economies. Danielle Curtis, Exhibition Director ME, Arabian Travel Market, said: “As we look ahead to restarting and rebuilding the global travel and tourism industry, exhibitions such as ATM and WTM London will be a crucial platform for kick-starting global economies. “The debut ATM Virtual has been a huge success and has further underscored ATM’s mission to support and guide the region’s vast travel and tourism industry during and beyond COVID-19.” Also part of the debut Travel Forward on day two was the ‘How Cross-Sector Collaboration is Key to Igniting Economic Growth in the Tourism Industry in the MENA Region and Beyond’ session moderated by Intelak Manager, Mia Jafari. The panel discussed how cross-sector collaboration between the government, corporates and start-ups will create the fertile ground for economic growth in the travel sector post COVID-19. Other sessions taking place today include an interview with Wizz Air CEO, Joszef Varadi; the International Travel Investment Conference summit and the responsible tourism session, ‘The Implications of COVID-19 for Responsible Hospitality’, followed by the Influencers’ session titled ‘Make Your Connection: Influencers as a Key Part of the Marketing Mix – COVID-19 The Road to Recovery’. Videos of all sessions will be available on demand – to view them, please log on to atmvirtual.eventnetworking.com/online-conference/ Concluding the event this afternoon is a webinar titled ‘What are you doing to energise your operational performance?’, which will discuss the power of data analytics in helping to maximise performance. ATM Virtual concludes today, Wednesday 3rd June 2020, however a series of independently moderated, roundtables are available on-demand and include ‘The Future of Corporate Travel’ led by Breaking Travel News; The Changing Face of Luxury Family Travel hosted by Destinations of the World News; ‘The New Normal: What the Future Looks Like for the Hotel and Tourism Industry’ and ‘Middle East: The New Asian Source Market’ both by Trav Talk Middle East, as well as TTN Middle East’s ‘Challenges Faced Today by the Travel Providers’ and ‘Latest travel updates, projections and upcoming trends and focus on near-, mid- and long-term travel prospects’. The Ministry of Tourism Saudi Arabia and the Italian Tourist Board are both Gold sponsors of ATM Virtual.

  • ATM Virtual key tool for travel and hospitality brands to interact with consumers

    At a time when face to face communication has not be possible as a result of the global COVID-19 pandemic, the face of travel technology has evolved with consumers turning to messaging to interact with all forms of travel brands from airlines to hotels and resorts, industry experts revealed during the debut Travel Forward at ATM Virtual event. During the month of March 2020 alone, messaging increased by more than 50% in many of the countries hardest hit by the global health crisis, according to the latest data from Facebook, with over 20 billion messages currently exchanged with businesses every month on Messenger. During Travel Forward session Conversational Commerce for Travel Brands, Facebook’s Head of Destinations & Events, Sara Gentile, and Head of Aviation & Hospitality MENA, Ameen Malhas, provided insights into what travel technology will have to offer beyond 2020, including the potential c-commerce will have in helping travel and hospitality brands to connect and transact with consumers. “Travellers value personalisation from brands and this trend is only likely to heighten in a post-COVID-19 world, with around 54% of travellers who opt to book with online travel agents (OTAs) seeking on-location recognition from brands. Adding to this, the top three engagement travellers seek from aviation and hospitality brands are live updates, discounts and helpful tips,” said Sara Gentile. “By combining chat with automated and AI-driven systems, brands can target information and offers precisely to individual travellers. This increases relevance, which is exactly what people want, with an overwhelming majority more likely to buy from brands that remember who they are and that provide relevant recommendations.” Personalisation isn’t the only factor driving the popularity of messaging in today’s society, convenience, immediacy and scalability also make it well suited for engaging with travellers. However, the execution must be right to succeed. “Ultimately, messaging must be responsive and sophisticated to meet consumers’ needs – especially during these challenging times when travellers want interactions to be fast and efficient,” said Ameen Malhas. “A messaging system which is executed correctly - with a clear strategic role, anticipates what consumers want to talk about with the help of innovative technologies such as Artificial Intelligence (AI) and is built around a strong ecosystem - can be a powerful and convenient tool for engaging consumers and driving purchase intent.” As governments begin to lift lockdown restrictions across the Middle East, businesses are cautiously re-opening workplaces with strict social distancing measures in place and asking employees to travel again. During the final Travel Forward session of day two, Technology and the New Normal, Heidi Myers, Head of Marketing, EMEA, Uber for Business, discussed how technology can be a force for good and support businesses in the challenge of the ‘new normal’ that we are beginning to embrace. According to a recent survey conducted by Uber, around 44% of businesses said employee safety is their primary concern, with 60% of employers saying they will only allow essential workers to commute and 33% of organisations surveyed considering implementing daily commute programmes. With getting to work in the post COVID-19 landscape a primary concern for a large number of employees and a stressful commute sited as one of the leading causes of employee dissatisfaction and turnover, Uber are implementing a number of stringent hygiene and safety procedures in an attempt to support businesses during this challenging period. Heidi Myers, said: “At Uber, the safety of both our employees and our customers is of prime importance and as a result, in line with government and public health authority guidance in the regions in which we operate, we have implemented a number of strict health & safety procedures. “Before drivers can begin using the Uber app, they are fully screened and provided with access to resources and education which focus on how to wear a mask properly, how to wash their hands in line with guidance and how to disinfect their vehicle. “In addition, both drivers and riders are required to wear masks or face coverings in most countries, with drivers required to verify through our Selfie-Verification technology that they are wearing a mask which fully covers their nose and mouth.” With Global Exhibitions Day 2020, taking place today (3rd June), WTM London will be using the event to tell the world it will be open for business as usual at the ExCel in London this November. Due to the devastation caused by the global COVID-19 pandemic, GED2020’s message is a simple one: Exhibition are key to rebuilding economies. Danielle Curtis, Exhibition Director ME, Arabian Travel Market, said: “As we look ahead to restarting and rebuilding the global travel and tourism industry, exhibitions such as ATM and WTM London will be a crucial platform for kick-starting global economies. “The debut ATM Virtual has been a huge success and has further underscored ATM’s mission to support and guide the region’s vast travel and tourism industry during and beyond COVID-19.” Also part of the debut Travel Forward on day two was the ‘How Cross-Sector Collaboration is Key to Igniting Economic Growth in the Tourism Industry in the MENA Region and Beyond’ session moderated by Intelak Manager, Mia Jafari. The panel discussed how cross-sector collaboration between the government, corporates and start-ups will create the fertile ground for economic growth in the travel sector post COVID-19. Other sessions taking place today include an interview with Wizz Air CEO, Joszef Varadi; the International Travel Investment Conference summit and the responsible tourism session, ‘The Implications of COVID-19 for Responsible Hospitality’, followed by the Influencers’ session titled ‘Make Your Connection: Influencers as a Key Part of the Marketing Mix – COVID-19 The Road to Recovery’. Videos of all sessions will be available on demand – to view them, please log on to atmvirtual.eventnetworking.com/online-conference/ Concluding the event this afternoon is a webinar titled ‘What are you doing to energise your operational performance?’, which will discuss the power of data analytics in helping to maximise performance. ATM Virtual concludes today, Wednesday 3rd June 2020, however a series of independently moderated, roundtables are available on-demand and include ‘The Future of Corporate Travel’ led by Breaking Travel News; The Changing Face of Luxury Family Travel hosted by Destinations of the World News; ‘The New Normal: What the Future Looks Like for the Hotel and Tourism Industry’ and ‘Middle East: The New Asian Source Market’ both by Trav Talk Middle East, as well as TTN Middle East’s ‘Challenges Faced Today by the Travel Providers’ and ‘Latest travel updates, projections and upcoming trends and focus on near-, mid- and long-term travel prospects’. The Ministry of Tourism Saudi Arabia and the Italian Tourist Board are both Gold sponsors of ATM Virtual.

  • Govt. urged to establish ‘green lanes’ to aid tourism recovery & promote bilateral travel agreements

    Dubai, United Arab Emirates, 3 June 2020: Tourism strategies to support industry recovery and the use of technology and analytics to create resilience, took centre stage on the second afternoon of Arabian Travel Market’s virtual event, ATM Virtual. The ‘Bouncing back: tourism strategies for the future’ session, which took place on Tuesday 2nd June, discussed the long-term tourism development strategies put in place by the region’s governments to provide a catalyst to recovery when travel patterns return to relative normality. The panel, which was moderated by industry consultant Gemma Greenwood, included Fahd Hamidaddin, Chief of Investment, Strategy and Tourism Marketing, Ministry of Tourism Saudi Arabia and Keith Tan, CEO, Singapore Tourism Board. “We are trying to do things at a bilateral level with countries that we feel we can move forward with. We have announced initiatives such as ‘green lanes’ and introduced the idea of ‘travel bubbles’. For example, in our negotiations with China, we have agreed common standards to permit travel and we hope to replicate this with other countries, not dissimilar to the idea of free trade agreements,” said Tan “We all agree that we don’t want to develop a patchwork of different standards and requirements. But this is not going to be easy,” he added. Discussing the measure implemented by Saudi Arabia, Hamidaddin highlighted the importance of the industry and the need for government support to help the tourism industry recover. “We look at the tourism sector from a strategic perspective in Saudi Arabia, but we also realise that this sector contributed 20% of all jobs in the last five years, across the world, underscoring the importance that must be placed on the sector by governments,” said Hamidaddin. “Our job is to help the private sector survive and weather as much as we can during this pandemic. As such, Saudi Arabia launched a US$61 billion stimulus package that went into multiple tracks, including waiving licensing and tourism fees as well as deferring VAT and government fees for all SMEs, helping those most in need,” he added. During the session, Tan outlined the importance of being able to react quickly and develop partnerships between the public-private sectors to address the pandemic. "The government can't do everything. It is therefore important to have tight public-private partnerships. As early as February, we had announced the formation of the Tourism Recovery Action taskforce, comprising private sector individuals and key players from within the government. "This was designed to layout plans, not only for recovery, but crisis communications, how we engage with the sector, and how we translate the advisories and directives from the health ministry to the tourism sector. This has proven to be very effective,” said Tan. Also addressing strategies for recovery was the ‘Catapulting Resilience through Technology and Analytics’ session, moderated by Lee Hayhurst, Executive Editor of Travel Weekly. He was joined by a panel of international industry experts including Tony Smyth, Senior Vice President, iFree Group; Carlos Cendra, Chief Marketing Officer, Mabrian Technologies; Akemi Tsunagawa, Founder & CEO, Bespoke; Robin Ingle, CEO, Ingle International; and Gavin Harris, Commercial Director, Skyscanner. Each discussed the development of applications and services addressing the varied needs due to the impact of COVID-19, such as managing frontline medical volunteers, analysing where to find demand, tracking, tracing, and training. According to the global search engine, Skyscanner, there are some early signs of green shoots in terms of search traffic. According to the company’s most recent weekly pulse survey, which monitors global sites, an overall improvement has been witnessed week-on-week. Harris outlined the confidence of travellers to fly, with 70% of Skyscanner’s global passengers feeling safe enough to travel on an international flight in the next six months. However, when discussing flying within a three-month time period, confidence levels fell to 24%. From a domestic perspective, the confidence to travel on flights within a six-month period increased to 89% and, globally, Middle East and European passengers were the most confident overall when compared to other regions around the world. Other sessions taking place today, the third and final day of the debut ATM Virtual (Wednesday 3rd June), include an interview with Wizz Air CEO, Joszef Varadi; the International Travel Investment Conference summit and the responsible tourism session, ‘The Implications of COVID-19 for Responsible Hospitality’, followed by the Influencers’ session titled ‘Make Your Connection: Influencers as a Key Part of the Marketing Mix – COVID-19 The Road to Recovery’. Videos of all sessions will be available on demand – to view them, please log on to atmvirtual.eventnetworking.com/online-conference/ Concluding the event this afternoon is a webinar titled ‘What are you doing to energise your operational performance?’, which will discuss the power of data analytics in helping to maximise performance. ATM Virtual concludes today, Wednesday 3rd June 2020, however a series of independently moderated, roundtables are available on-demand and include ‘The Future of Corporate Travel’ led by Breaking Travel News; The Changing Face of Luxury Family Travel hosted by Destinations of the World News; ‘The New Normal: What the Future Looks Like for the Hotel and Tourism Industry’ and ‘Middle East: The New Asian Source Market’ both by Trav Talk Middle East, as well as TTN Middle East’s ‘Challenges Faced Today by the Travel Providers’ and ‘Latest travel updates, projections and upcoming trends and focus on near-, mid- and long-term travel prospects’. The Ministry of Tourism Saudi Arabia and the Italian Tourist Board are both Gold sponsors of ATM Virtual.

  • ATM Virtual panel advises hoteliers focus on room rates, sanitisation and technology

    · Hotels must not drop rates to increase occupancy, instead they should adapt to ‘new normal’ - embracing innovative technologies and being creative with offerings · Global set of transparent hospitality standa rds relating to health, safety and hygiene will be key in regaining trust of travellers Dubai, United Arab Emirates, 2 June 2020: Developing a global set of transparent hospitality standards relating to health, safety and hygiene will be key to regain the trust of travellers in a post COVID-19 landscape, a panel of industry experts explained during the opening day of Arabian Travel Market’s inaugural virtual event, ATM Virtual. ‘The Hotel Landscape in a Post-COVID-19 World’ session which took place on Monday 1st June, discussed the importance of hotel brands providing both hospitality workers and consumers with confidence that their property, and indeed the wider destination, is safe and secure to visit. The panel which was moderated by industry consultant Gemma Greenwood, also included Tim Cordon, Senior Area Vice President for Middle East & Africa, Radisson Hotel Group, Christopher Lund, Head of Hotels, Colliers International, Middle East & North Africa, Simon Casson, President of Hotel Operations, EMEA, Four Seasons and Raki Phillips, CEO, Ras Al Khaimah Tourism Development Authority. “There has never been a global pandemic of this scale in modern times, building confidence will be key as we look ahead to the post-COVID-19 hospitality recovery. Not only is it important that our workers have confidence that their health and wellbeing is of prime importance, but for consumers too. They will need full reassurance that our properties are safe, secure and following the highest standards when it comes to hygiene and cleanliness,” said Cordon. “Our properties rely predominantly on corporate and business travel. So, having a global standard will be essential before we start to see large organisations send their employees all over the world again. It is important that everyone can understand that what’s being offered is consistent and trustworthy.” While the global pandemic has severely impacted the hospitality industry worldwide, the MENA region alone has witnessed an estimated 42% decrease in occupancy since March, according to the latest data from Colliers International, with many people forced to cancel or postpone their travel plans in the first half of the year. Phillips said: “Our industry is very resilient and will recover and for this reason it’s important that hotels don’t drop their room rates. Tourists will come back, we are already seeing this in Ras Al Khaimah where we are lucky to have large, spacious resorts with some offering private villas, making the implementation of social distancing measures much easier. Hotels need to adapt to a new normal with increased sanitisation at the forefront, while being creative with their offerings and embracing innovative technologies which can help differentiate them from their competitors.” Travellers still want to go on holiday, but safety has now become a top priority over price, location, facilities, and services. In preparation for the resurgence, it is crucial hospitality companies can provide consumers with peace of mind by implementing and virtually showcasing the stringent hygiene and deep cleaning procedures performed rigorously across their properties. “One way of achieving this consumer trust, and I believe the hospitality industry in the UAE is leading the way in this respect, is by partnering with accreditation agencies such as the Bureau Veritas to ensure your property is following disinfectant and sanitisation protocols implemented by government bodies and abiding by the highest levels of hygiene. Passing these audits provides your property with a label that guests can view and take reassurance from,” said Lund. “In addition, the implementation of immersive technologies that provide potential guests with virtual 3D tours of properties, as well as phone apps which allow you to enter your hotel room, change the temperature, call the elevator, book excursions and order room service are going to be vital in helping hotels recover and stand out from their competitors.” Casson added: “At Four Seasons we have been spending a lot of time exploring how the new guest journey, from the moment they arrive to the moment they leave, will look. While we are doing everything we can to ensure the wellbeing and safety of our guests, it’s important that we continue to work with our local partners, such as airlines, airport transfer providers and activity and tour guides, to ensure they are abiding by the same level of santisation and hygiene. Consistency across the entire experience is key.” The hospitality industry will be a recurring theme throughout the three-day virtual event and will include a series of roundtables including ‘Will hygiene surpass price, facilities and services, in the ‘new normal’ hotel experience’, ‘Effects that COVID-19 could have on food-driven travel’ and ‘The Changing Face of Luxury Family Travel’. The third and final day of the debut ATM Virtual will feature an interview with Wizz Air CEO, Joszef Varadi, taking place from 10:00am – 10:45am GST (7.00am – 7.45am BST), while the International Travel Investment Conference summit, will discuss sustainable investment measures for the Middle East travel and tourism sector to restore travellers’ confidence post-pandemic. A webinar titled ‘What are you doing to energise your operational performance?’, which will discuss the power of data analytics in helping to maximise performance and the responsible tourism session, ‘The Implications of Covid-19 for Responsible Hospitality’, will also take place on day three. Concluding the event is the Influencers’ session titled ‘Make Your Connection: Influencers as a Key Part of the Marketing Mix – COVID-19 The Road to Recovery’. This session will feature a panel of prominent travel and lifestyle influencers discussing the importance of creating relevant, engaging, and impactful travel and lifestyle content in the current climate of best practices. A special networking event focusing on the Influencer Tourism market will follow. There will also be a series of independently moderated, roundtables designed to discuss emerging hot topics such as domestic travel, luxury travel trends, corporate travel, food travel and tourism recovery plans. Day three will kick-off with the ‘Will Hygiene Surpass Price, Facilities and Services, in the ‘New Normal’ Hotel Experience?’ live webinar from 10am – 10.45am GST (7am – 7.45am BST), moderated by Hotelier Middle East editor Claudia de Brito. Other round tables are available on demand and include ‘The Future of Corporate Travel’ led by Breaking Travel News; The Changing Face of Luxury Family Travel hosted by Destinations of the World News; ‘The New Normal: What the Future Looks Like for the Hotel and Tourism Industry’ and ‘Middle East: The New Asian Source Market’ both by Trav Talk Middle East, as well as TTN Middle East’s ‘Challenges Faced Today by the Travel Providers’ and ‘Latest travel updates, projections and upcoming trends and focus on near-, mid- and long-term travel prospects’. The Ministry of Tourism Saudi Arabia and the Italian Tourist Board are both Gold sponsors of ATM Virtual. ATM Virtual runs until Wednesday 3rd June 2020. To register for the event, please visit: atmvirtual.eventnetworking.com/register/

  • ATM Virtual reveals that 45% of Chinese are willing to travel overseas, according to survey

    ● A joint survey by Ivy Alliance, CCT and PATA has found that 60% of Chinese intend to travel in 2020 and 45% are willing to travel abroad ● According to China Tourism Academy, 155 million Chinese tourists travelled overseas in 2019 ● Chinese visitors spent $277.3 billion in 2018 making it the top outbound market With the spread of coronavirus under control and domestic leisure travel growing, Middle East travel professionals are now looking to China to initiate international tourism. A joint survey conducted by the Ivy Alliance Tourism Consulting, China Comfort Travel Group (CCT), and Pacific Asia Travel Association (PATA), was discussed by a panel of experts during the three-day ATM Virtual event that is currently taking place. The Virtual ATM China Tourism Forum, took an in-depth look at the potential of the Chinese outbound leisure market post COVID-19’s closed borders and what overseas destinations and attractions can do to reassure and convince Chinese tourists, that their destination is safe to visit. Danielle Curtis, Exhibition Director Middle East, Arabian Travel Market, said: “In China we are already witnessing the green-shoots of recovery and many industry experts are looking to China to kickstart international tourism.” Moderated by Dr. Adam Wu, the panellists for this session, included Dr. Taleb Rifai, Chairman, International Institute of Peace for Tourism (IIPT) and former Secretary General of the UNWTO; Helen Shapovalova, Founder & Director, Pan Ukraine; Lisa Dinh, Tourism Director, VIA Outlets and Tony Ong, Chief Business Officer and Vice President of HCG International Travel Group, which has over 7000 local travel agents across China focusing on outbound travel. Dr. Rifai, opened the debate comparing COVID-19 to other crises that the industry has faced in the past. “After 9/11, people had to get used to security restrictions such as removing their shoes and belts, no liquids, now that is a way of life. People are now afraid to travel, but things will change, new protocols will be introduced and the quicker that happens the more trust and confidence will be communicated, bringing travellers back.” He also added that governments need to cooperate by signing bi-lateral agreements and an international certification programme would help to standardise levels of sanitisation and general protocol. Helen Shapovalova commented that ecotourism would be major trend when international travel restrictions were lifted. “Natural settings with green open spaces, mountains, rivers and fresh air will play a big part post COVID-19.” Shopping has always been a top attraction for Chinese tourists especially luxury goods and Lisa Dinh, expected changes here as well, balancing risk management with the customer experience. “Trust is the new currency. The demand is still there, but health and safety and relationship building will be key. Training will be essential to changing mindset.” Other issues discussed included, technology, the role of international industry associations and why destinations need to change their propositions, safety, trust and consumer confidence were often cited throughout the hour-long debate. Returning to the survey, nearly half of those questioned said they preferred group tours but given the coronavirus outbreak, many Chinese would now travel, in smaller groups catering for better social distancing. Tony Ong remarked, “Groups will be smaller, reduced to 10-50 people, which will probably happen one to two months after the borders have opened.” Other sessions today (Tuesday 2nd June) included, ‘Bouncing Back: Tourism Strategies for the Future’ and ‘Catapulting Resilience Through Technology and Analytics’. Videos of both sessions are now available on demand – to view them, please log on to atmvirtual.eventnetworking.com/register/ The third and final day of the debut ATM Virtual will feature an interview with Wizz Air CEO, Joszef Varadi, taking place from 11am – 12pm GST (8am – 9am BST), while the International Travel Investment Conference summit, will discuss sustainable investment measures for the Middle East travel and tourism sector to restore travellers’ confidence post-pandemic. The responsible tourism session, ‘The Implications of Covid-19 for Responsible Hospitality’, will also take place on day three, followed by the Influencers’ session titled ‘Make Your Connection: Influencers as a Key Part of the Marketing Mix – COVID-19 The Road to Recovery’. This session will feature a panel of prominent travel and lifestyle influencers discussing the importance of creating relevant, engaging, and impactful travel and lifestyle content in the current climate of best practices. A special networking event focusing on the Influencer Tourism market will follow. Concluding the event is a webinar titled ‘What are you doing to energise your operational performance?’, which will discuss the power of data analytics in helping to maximise performance. There will also be a series of independently moderated, roundtables designed to discuss emerging hot topics such as domestic travel, luxury travel trends, corporate travel, food travel and tourism recovery plans. Day three will kick-off with the ‘Will Hygiene Surpass Price, Facilities and Services, in the ‘New Normal’ Hotel Experience?’ live webinar from 10am – 10.45am GST (7am – 7.45am BST), moderated by Hotelier Middle East editor Claudia de Brito. Other round tables are available on demand and include ‘The Future of Corporate Travel’ led by Breaking Travel News; The Changing Face of Luxury Family Travel hosted by Destinations of the World News; ‘The New Normal: What the Future Looks Like for the Hotel and Tourism Industry’ and ‘Middle East: The New Asian Source Market’ both by Trav Talk Middle East, as well as TTN Middle East’s ‘Challenges Faced Today by the Travel Providers’ and ‘Latest travel updates, projections and upcoming trends and focus on near-, mid- and long-term travel prospects’. The Ministry of Tourism Saudi Arabia and the Italian Tourist Board are both Gold sponsors of ATM Virtual. ATM Virtual runs until Wednesday 3rd June 2020. To register for the event, please visit: atmvirtual.eventnetworking.com/register/

  • EazyDiner launches Safe+ Dining, a safety program for restaurants, diners without fear

    EazyDiner will now also power takeaway and delivery from Safe+ select restaurants at a 5% commission only EazyDiner – India’s largest eating out platform, continues to believe that eating out will come back in a safe way. With its extended operations in Dubai, EazyDiner is already seeing a healthy revival in the eating out. With high focus on safety and hygiene protocols, EazyDiner has launched Safe+ Dining for diners and restaurant employees. A comprehensive hygiene and safety protocol monitoring will be done by EazyDiner by vetting and validating restaurants before onboarding them on Safe+ and also continuing to review via periodic visits. The EazyDiner app will also allow diners to give real-time feedback on hygiene standards of the Safe+ restaurant. Speaking on the launch, Chairman of the Board for EazyDiner, Kapil Chopra, says – “Safe+ Dining will be offered to those restaurants which adhere to the strict guidelines ensuring health and safety of both diners and restaurant employees. We are launching an additional feature of delivery and takeaway with select restaurants at a commission of only 5% - the lowest in the industry. Besides ensuring higher revenues for restaurants, Safe+ will also aid in the discovery of restaurants for diners and alliance partners. Additionally, restaurants will also benefit from access to data to know who is ordering from their restaurants and service their customers better.” EazyDiner also runs the country’s most premium membership dining program, EazyDiner Prime, spanning over 2100 premium restaurants across 15 cities. EazyDiner will also be able to showcase its partner restaurants and their offerings to premium diners as it also runs EazyDiner Prime for top Indian and international banks premium cardholders. These include American Express Centurion, American Express Platinum, Citibank Ultima, Citibank Prestige, Citibank Gold, IndusInd Pioneer, Axis Bank Burgundy, Axis Bank Reserve, HDFC and SBI, which constitutes to millions of high-end diners using the app. Safe+ also comes with stringent guidelines for takeaway and delivery as an added revenue and profit opportunity for select restaurant partners across India. As an immediate solution, in key markets, EazyDiner will work with a secure delivery partner, having employees on payroll- not outsourced or freelanced- enabling constant and periodic health-checks as well as access to health history of these delivery personnel over period of time. As a long-term measure for sustainable operations, EazyDiner recommends restaurants set-up their own delivery fleets, hiring their own delivery personnel, for a stronger end-to-end control on safety, hygiene and food quality. Aggregated delivery fleets that have teams moving between multiple restaurants and services are not safe from a hygiene standpoint- also not allowing for consistent health and hygiene monitoring or addressing any illness symptoms. EazyDiner will also provide restaurants with LiveTable, a top of the line software, to enable effective management of operations for delivery and takeaway. This will be provided at no charge to the restaurants for use over the next 3 months. What is Safe+ Dining? In a recent survey, after nearly 60 days of quarantine, 69% percent of EazyDiner users said they would like to go back to their favourite restaurants for a meal within a week of opening. Rohit Dasgupta, CEO EazyDiner says “The big question in eating out will be how safe is the restaurant kitchen and the restaurant itself? An additional visible proof of the restaurants’ hygiene and cleanliness practices will definitely be welcome. Digital ordering and digital payments at restaurants are just 10% of the ‘contact’ experience, the critical bit is food preparation in the kitchen where there is high human involvement. ‘Contactless dining’ in most cases is just a marketing gimmick, a way of repacking an existing product without giving deep thought to the end product. Marketing gimmicks will not work in the current crisis and pandemic situations demand real thought through products which can solve the problem being faced by diners and restaurants.” Key Highlights of Safe+ Dining: 1. Real-time safety and hygiene rating of restaurants by EazyDiner users when they eat at a restaurant. 2. Broadcasted live feed of the kitchen or an opportunity to see the kitchen processes. Transparent display of sanitisation and hygiene policies to the customer on the app or on demand at the restaurant. 3. E-menu on EazyDiner app for self-ordering or menu sent to you on WhatsApp when reserving a table. Digital bill payments on EazyDiner app to ensure minimal contact and quicker check-out through PayEazy. 4. Feedback and review for all Safe+ activations to take immediate measures for any gaps that diners point out leading to a 360-degree improvement cycle. Safe+ Dining initiatives by the restaurants will include a display of self-declaration on the measures that they are taking on the following: · Residential accommodation hygiene and sanitation of the restaurant employees · Raw material supply chain sanitisation · Restaurant team temperature checks everyday along with hygiene practices on shift including usage of gloves and masks · Sanitization measures before and after every guest use of a table and also all guest use items including plates, glasses and cutlery As a team of ex-hoteliers and restauranteurs, EazyDine understands how restaurants run. It is feasible for EazyDiner to see beyond technology and create a 360-degree product to enable a true Safe+ experience for our customers while at the same time helping restaurants to achieve the same. Safety, hygiene and sanitization is an on-going process and if not reinforced- will start failing. This will be the underlying construct of Safe+ dining. Dining which ensures that people are safe, no matter which side you access it from.

  • Aviation industry could return “to some kind of normality during the course of 2021” - Sir Tim Clark

    Dubai, United Arab Emirates, 1 June 2020: During the opening session of Arabian Travel Market’s inaugural virtual event, ATM Virtual, aviation industry veteran Sir Tim Clark, President of Emirates Airline, has outlined the impact of COVID-19 on the aviation industry, as well as the measures implemented by the company in response to the pandemic. Speaking during an interview with respected aviation expert John Strickland, Director of JLS Consulting, on the opening day of the virtual event, Sir Tim, said: “I don't think in my career I have seen anything like this, it is a huge structural change to our industry. In general terms, we have seen a US$15 trillion torpedo hit the global economy and its crippled many, many sectors, with transportation and leisure just a few of the casualties.” “My own belief is there is sufficient resilience in the global economy to take this trauma as long as it doesn’t go on for too long. If we can accept there is a finite point where we will see the back of this, with adjustments to the way we go about our lives, the way we go about our business, and our travel aspirations, we will see things moving back to some kind of normality during the course of 2021,” he added. With many fleets around the world grounded and potentially some not coming back, Sir Tim, who has dedicated 35 years to growing Emirates Airline to become the largest long-haul airline in the world and helping transform Dubai into a major global travel hub, also discussed the future of the airline. “Planning for resumption is quite complicated, needless to say, we have a 24/7 watch on it as countries start to relax their access requirements but I see some difficulties as I don’t believe they will open at the pace we would like. I think there will be a degree of what they started to call the bubble effect, i.e. countries selecting other countries that are relatively COVID free and therefore allowing services between those countries. “We’ve seen the beginning of this and until we get much more clarity on quarantine, flight protocols and how airports are going to handle these passengers when they eventually get moving, it’s still early days in terms of understanding what is going to happen.” Speaking more generally about the aviation industry, Sir Tim concluded by outlining the important role that governments play around the world, understanding what the airline industry requires, he said: “The aviation business is in a critical and very fragile state at the moment and needs all the help it can get. Access, getting passengers and freight moving again, not necessarily to the levels pre-COVID, but at least getting things going to give the cash lifelines they need, otherwise I’m not optimistic that some of the carriers here today, having already been significantly bailed out, will get through the next few months.” The aviation industry will be a recurring theme throughout the three-day virtual event and will include an interview with aviation heavyweight, CEO of Wizz Air, Joszef Varadi on Wednesday 3 June. Varadi is set to discuss the measures implemented by the budget airline which has enabled it to continue operating during the pandemic. He will also be discussing the forthcoming opening of Wizz Air’s subsidiary in Abu Dhabi, in partnership with Abu Dhabi Developmental Holding Company. In addition, a webinar by Cirium, the data intelligence experts, will showcase the power of analytics in supporting business performance. The webinar, which takes place on the final day of ATM Virtual, will be led by Cirium’s Paul Trewin and Seera Group’s Data Vice President, Louise Blake. The webinar, which will be focused on the aviation industry, and will utilise Cirium’s years of analytical experience, will highlight the power of analytics and outline new ideas for incorporating analytics into team performance. ATM Virtual features a range of comprehensive webinars, live conference sessions, roundtables, speed networking events, and one-to-one meetings. Highlights on day two will include The Virtual ATM China Forum, which will focus on the recovery of outbound travel from China, taking place from 11am – 12pm GST (8am – 9am BST) and the debut Travel Forward Virtual event, featuring the ‘Catapulting Resilience Through Technology and Analytics’ session. A live webinar titled ‘Bouncing Back: Tourism Strategies for the Future’ will see a range of industry experts discussing how the long-term tourism development strategies implemented by the region’s governments will become a catalyst for recovery when travel patterns adjust to the new norm. Travel Forward will include Facebook-led session, ‘Conversational Commerce for Travel brands’, which will look into the potential of conversational commerce and how it can help businesses keep their customers connected and engaged. The day will conclude with the ‘Technology and the New Normal’ session, hosted by Uber, which will discuss how technology can support businesses post-Covid-19. There will also be a series of independently moderated, roundtables designed to discuss emerging hot topics such as domestic travel, luxury travel trends, corporate travel, food travel and tourism recovery plans. Day two will kick-off with the ‘Effects that Covid-19 could have on food-driven travel’ live webinar from 10am – 10.45am GST (7am – 7.45am BST), moderated by Caterer Middle East editor Simon Ritchie. Other round tables are available on demand and include ‘The Future of Corporate Travel’ led by Breaking Travel News; The Changing Face of Luxury Family Travel hosted by Destinations of the World News; ‘The New Normal: What the Future Looks Like for the Hotel and Tourism Industry’ and ‘Middle East: The New Asian Source Market’ both by Trav Talk Middle East, as well as TTN Middle East’s ‘Challenges Faced Today by the Travel Providers’ and ‘Latest travel updates, projections and upcoming trends and focus on near-, mid- and long-term travel prospects’. Also, key travel editors and leading travel and tourism experts have written blogs on topical subjects spanning not just regional but international industry verticals. The Ministry of Tourism Saudi Arabia and the Italian Tourist Board are both Gold sponsors of ATM Virtual. ATM Virtual takes place from today, Monday 1st to Wednesday 3rd June 2020. To register for the event, please visit: atmvirtual.eventnetworking.com/register/

  • Debut Arabian Travel Market Virtual event gets underway tomorrow

    Dubai, United Arab Emirates, 31 May 2020: Travel trade professionals from across the world will gather online tomorrow (Monday, 1st June 2020) for the first day of Arabian Travel Market (ATM) Virtual, a newly-launched three-day event for the region’s tourism community. The debut event, which will run from 1-3 June 2020, will place a focus on emerging trends, opportunities, and the challenges which are directly impacting the travel and tourism industry amid the COVID-19 global health pandemic. Over the course of three days, ATM Virtual will feature comprehensive webinars, live conference sessions, roundtables, speed networking events, and one-to-one meetings, as well as facilitating new connections and offering a wide range of online business opportunities. Danielle Curtis, Exhibition Director ME, Arabian Travel Market (ATM), said: “Our debut event not only underscores ATM’s mission to support and guide the region’s vast travel and tourism industry during and beyond COVID-19, but it also demonstrates our commitment to delivering positive business and networking opportunities to the entire community, during even the most challenging times. “With up to four live high-level sessions each day, industry experts will address a range of topics including a road map to recovery, tourism strategies for the future, the hotel landscape in a post-COVID-19 world, and the resilience of the travel industry, as well as exploring the ‘new normal’ that lies ahead, emerging travel technology and sustainability trends.” Kicking off proceedings, the opening session ‘A Conversation with Sir Tim Clark’ will take place from 11:00am – 12:00pm GST (8.00am – 9.00am BST) on Monday 1st June. The President of Emirates Airline will speak to John Strickland about his time at the airline, its response to the COVID-19 pandemic and its plans for the future, as well as unveiling Emirates strategy, including planned fleet and network changes. Another key event taking place on the first day is ‘OTAs & Distribution for Tours & Attractions post-COVID’. Run by Arival, the global research authority on the tours, activities and attractions sector, this session will focus on the rise of online travel agencies, the re-opening of operations, and what this means for tour and attraction operators across the Middle East. Meanwhile, other highlights from day one include ‘Communicating and Building Confidence Now’ and ‘The Hotel Landscape in a post-COVID-19 World’ sessions. Day two will feature The Virtual ATM China Forum. Taking place from 11:00am – 12:00pm GST (8.00 – 9.00am BST), the forum will focus on the recovery of outbound travel from the country and how Chinese travellers have been changing their way of accessing information about foreign destinations. The packed agenda will also feature the debut Travel Forward Virtual event. Over the course of three days, suppliers and senior executives will be provided with innovative insights of what travel technology has to offer beyond 2020. Addressing the impact of COVID-19, the event will help bridge the gap between uncertainty and resilience during these unprecedented times. Highlights of on the second day will include the following sessions: ‘Catapulting Resilience Through Technology and Analytics’ and ‘Conversational Commerce for Travel Brands.’ Another highlight of our second day will be live webinar ‘Bouncing Back: Tourism Strategies for the Future’ which will see industry experts including Fahd Hamidaddin, Chief of Investment, Strategy and Tourism Marketing for the Ministry of Tourism Saudi Arabia and Keith Tan, CEO, Singapore Tourism discuss how the long-term tourism development strategies implemented by the region’s governments will become a catalyst for recovery when travel patterns adjust to the ‘new norm’. Fahd Hamidaddin, Chief of Investment, Strategy and Tourism Marketing, Ministry of Tourism Saudi Arabia, said: “As global travel restrictions ease, our focus is on ensuring that Saudi Arabia is ready to welcome visitors as soon as they are ready to travel. We are collaborating across the public and private sectors, to safeguard the wellbeing of visitors, while continuing to invest in high quality tourism experiences. Saudi Arabia offers endless appeal to the modern traveler. We are optimistic about the future of tourism in the Kingdom and we remain committed to our long-term targets.” Drawing the debut ATM Virtual to a close, the third and final day, Wednesday 3rd May, will include highlights such as an interview with Wizz Air CEO, Joszef Varadi, the International Travel Investment Conference summit and a webinar titled ‘What are you doing to energise your operational performance?’ which will discuss the power of data analytics in helping to maximise performance. Also, on the third day will be the Responsible Tourism session, ‘The Implications of Covid-19 for Responsible Hospitality’, with an interview between Harold Goodwin, the WTM Responsible Tourism Advisor, and Inge Huijbrechts, Global Senior Vice President Responsible Business and Safety & Security, Radisson Hotel Group. Inge will be speaking about the latest thinking on post-COVID-19 hospitality, managing hotels and the supply chain and about advancing the responsibility agenda when resources are limited. The Influencers’ Summit will also take place the last day and will include a session entitled ‘Make Your Connection: Influencers as a Key Part of the Marketing Mix – COVID-19 The Road to Recovery,’ featuring a panel of prominent travel and lifestyle influencers including Abdullah al-Jumah, Author, Lawyer and Influencer and Talel al-Rashed, Hospitality and Gastronomy Expert, who will discuss the importance of best practices and how to create relevant, engaging and impactful travel and lifestyle content in the current climate. This will be followed by a special networking event focusing on the Influencer Tourism market. Meanwhile, a series of independently moderated, pre-recorded on-demand roundtables have been designed to discuss emerging hot topics such as domestic travel, luxury travel trends, corporate travel, the challenges faced by travel providers and agencies and tourism recovery plans. And, one-to-one pre-scheduled 30-minute meetings between editors, exhibitors, and buyers will also take place, while live video sessions will include Q&As and polls which will be run alongside the presentations to enable audience interaction. Curtis added: “In addition, a host of hour-long speed networking sessions, between key buyers and exhibitors, will culminate in over 900 5-minute meetings that can then be extended into more in-depth meetings where a business need is identified. “Targeting exhibitors from this region predominantly, the dedicated networking events will feature one Middle East-focused session per day, as well as sessions for buyers, focused on purchasing European and Asian products, plus a session specifically targeting Chinese buyers.” As well as addressing the impact the global health pandemic has had on the hospitality industry, the debut ATM Virtual will provide travel professionals with a wealth of information, advice and support to cope with the current crisis and planning for the future. Arabian Travel Market would like to thank the Ministry of Tourism Saudi Arabia and the Italian Tourist Board for their support of ATM Virtual as Gold Sponsors. ATM Virtual takes place from Monday 1st to Wednesday 3rd June 2020. To register for the event as a visitor, please log on to: atmvirtual.eventnetworking.com/register/ For media registrations, please go to: atmvirtual.eventnetworking.com/register/media

  • Former UNWTO Secretary-General to speak at ATM Virtual

    Dubai, United Arab Emirates, 27 May 2020: Arabian Travel Market (ATM) has confirmed that the Chairman of the International Tourism & Investment Conference (ITIC) and former UNWTO Secretary-General, Dr. Taleb Rifai, will host a virtual summit as part of ATM Virtual. The summit, which is titled ‘Restructuring to Attract Sustainable Development and Customers in the New World Order’ and takes place on Wednesday 3rd June between 12.15pm - 1.45pm GST (9.15am - 10.45am BST), will examine sustainable investment measures for the Middle East travel and tourism sector and the strategies to restore travellers’ confidence post-pandemic. “We are living in unprecedented times for the tourism industry, which is facing its toughest challenge ever. Stay home means no travel, and no travel means no tourism. This ITIC summit is vital at this critical time and I am therefore pleased to be part of ATM Virtual, who I commend for facing the challenges and ensuring the industry is in direct contact during these difficult times,” said Dr. Rifai. Moderated by BBC Presenter and broadcaster Rajan Datar, a series of topics will be discussed throughout the day including prospects for Dubai’s travel and tourism industry in the post-COVID-19 era. The summit will feature two expert panel discussions where World Travel and Tourism Council (WTTC) ambassador and director of ITIC Gerald Lawless will address the initiatives to be taken to revive the travel and tourism industry to secure sustainable investment in the region, as well as how to reposition your business to kick start when the pandemic comes under control. The panel discussions will also focus on the part governments must play in helping sector recovery, the expectations of the industry going forward, and how travel and tourism businesses can plan for their financial future. Danielle Curtis, Exhibition Director ME, Arabian Travel Market, said: “We are delighted to be working with ITIC to reflect on the financial impact COVID-19 has had on the tourism sector and to garner their insights and advice on strategies to restore visitor confidence and how the industry can begin to recover during these difficult times.” “We must all think together, out of the box, and imaginatively. This is our real historic test. The Middle East has proven in the past that it is robust and can bounce back. I am saddened by what we are living through but optimistic that the recovery will be positive,” concluded Dr. Rifai. The panel discussion The initiatives to be taken to revive the travel and tourism industry to secure sustainable investment in the region will take place from 12.30 pm – 1.15 pm GST (9.30 am – 10.15 am BST) and Repositioning your business to kick start when the pandemic comes under control from 1.15 pm – 1.45 pm GST (10.15 am – 10.45 am BST), both on Wednesday 3rd June. Arabian Travel Market would like to thank the Ministry of Tourism Saudi Arabia and the Italian Tourist Board for their support of ATM Virtual as Gold Sponsors. ATM Virtual takes place from Monday 1st to Wednesday 3rd June 2020. To register for the event please visit:atmvirtual.eventnetworking.com/register/

  • ATM Virtual to focus on potential Chinese outbound travel market

    One of the most eagerly awaited sessions during the Arabian Travel Market (ATM) three-day ATM Virtual event that takes place from 1-3 June 2020, is undoubtedly The Virtual ATM China Tourism Forum. The debate will take an in-depth look at the potential of the Chinese outbound leisure market now that China seems to have the viral outbreak under control and domestic tourism is growing once again. Many Middle East travel professionals will be looking for insight into the current state of the market and more importantly, how and when to start planning for inbound Chinese visitors. Danielle Curtis, Exhibition Director Middle East, Arabian Travel Market, said: “Travel and tourism professionals around the globe will not need reminding that the global industry has been hit badly by the effects of Covid-19 – but in China we are witnessing the green-shoots of recovery. “The relatively swift rebound of domestic travel during the May Golden Week Holiday in China for example, underscores the bullish view of certain analysts regarding China’s integral role in leading the global tourism industry post Covid-19’s closed borders. “Some hoteliers in China were reporting occupancy levels for the recent national holiday in excess of 45% with resort markets close to 70%, a significant improvement from the overall average of 30% occupancy, confirming leisure demand is robust.” Specifically, The Virtual ATM China Tourism Forum will focus on the potential recovery of outbound travel and how Chinese travellers have been changing the way that they access information about foreign destinations and making contacts with local hotels, tour operators and ground handlers. Moderated by Dr. Adam Wu, the panellists for this session, which takes place on day two (Tuesday 2nd June) at 11am to 12pm GST (8am to 9am BST), include Dr. Taleb Rifai, Chairman, International Institute of Peace for Tourism (IIPT) and former Secretary General of the UNWTO; H.E. Khalid Jasim al-Midfa, Chairman, Sharjah Commerce and Tourism Development Authority; Helen Shapovalova, Founder & Director, Pan Ukraine; Lisa Dinh, Tourism Director, VIA Outlets and Tony Ong, Chief Business Officer and Vice President of HCG International Travel Group, which has over 7000 local travel agents across China focusing on outbound travel. The experts will share their opinion and experience on how to overcome the current crisis by identifying new buying patterns, new demand streams and innovative ways of reaching customers as well as of course enhancing existing partnerships. “We have an impressive line-up of tourism experts and Dr. Wu’s credentials are exemplary. He is CEO of CBN Travel & Mice and World Travel Online, which is the leading outbound travel portal on the China Wide Web providing destination information in Chinese to the entire outbound travel trade and millions of Chinese travellers,” added Curtis. With it being a live session, members of the online audience will also have a chance to ask questions, through a Q+A function at the end of the discussion. In addition, viewers will also have an opportunity to share and exchange thoughts and ideas, during a speed networking session, immediately following the panel debate. Another highlight of ATM virtual, will be a series of hour-long speed networking sessions, between key buyers and exhibitors, will culminate in over 1,400 5-minute meetings that can then be extended into more in-depth meetings where a business need is identified. “For exhibitors from this region, the dedicated networking event will also include one specifically targeting Chinese buyers,” said Curtis. Over three days, ATM Virtual, will also feature a host of comprehensive webinars, live conference sessions, roundtables, speed networking events, one-to-one meetings, as well as facilitating new connections and offering a wide range of online business opportunities. With up to four live high-level sessions each day, industry experts will address a range of topics including tourism strategies for the future, the hotel landscape in a post-COVID-19 world, and the resilience of the travel industry, as well as exploring emerging travel technology and sustainability trends, amongst other key topics. Sessions on the first day of the virtual event include, amongst others, ‘Communicating and Building Confidence Now’ and ‘The Hotel landscape in a post-COVID-19 world’. Day two will also include the sessions entitled, ‘Bouncing Back: Tourism Strategies for the Future’ and ‘Catapulting Resilience Through Technology and Analytics’. On day three, the event will conclude with the International Travel Investment Conference summit, ‘Restructuring to attract sustainable investment and customers in the new world order’. Arabian Travel Market would like to thank the Ministry of Tourism Saudi Arabia and the Italian Tourist Board for their support of ATM Virtual as Gold Sponsors. ATM Virtual takes place from Monday 1st to Wednesday 3rd June 2020. To register for the event please visit: atmvirtual.eventnetworking.com/register/

  • 2nd International Conference on Sustainable Tourism (Digital), 21st -22nd August, 2020

    It is a flagship event of Touriosity Travelmag, to be held in Kolkata on Friday, the 21st and Saturday, the 22nd of August 2020. After the tremendous success of the first edition of the conference held at IIHM Global Campus in Kolkata on 23rd August 2019, we are happy to announce the second edition of the Conference. www.icstglobal.com The conference will be an ideal platform for high-level theoretical research and empirical studies with policy-relevant analysis in regard to tourism and allied industries. It is designed to be an influential and challenging intellectual confluence not only for the business world but also for the society at large. The conference is an open platform for collaborations with National and International public and private research institutions, governmental bodies, professionals, representatives of industrial groups active in the policy arena and various stakeholders in the travel and tourism industry. We are collaborating with a number of national and international organisations for this conference.

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